Kelvin Connect – a highly successful spin-out providing advanced mobile data capture systems for police officers and healthcare professionals
Submitting InstitutionUniversity of Glasgow
Unit of AssessmentComputer Science and Informatics
Summary Impact TypeTechnological
Research Subject Area(s)
Information and Computing Sciences: Artificial Intelligence and Image Processing, Computer Software, Information Systems
Summary of the impact
A quiet technology revolution in the UK has been changing the way that
police officers on the beat and hospital nurses access and record
information, using handheld electronic notebooks that bring large time and
cost savings. This revolution began as a University of Glasgow research
programme and led to the creation of a successful spin-out company, Kelvin
Connect. Acquired in 2011 by the UK's largest provider of communications
for emergency services, Kelvin Connect has grown to 30 staff. Its Pronto
systems are now in use by 10% of UK police forces and nursing staff in
several UK hospitals.
The underpinning research, the `Paraglide Project', began in 1999 at the
University of Glasgow's Department of Computing Science with an initial
aim of improving pre- and post-operative anaesthesia assessments that were
then poorly served by computerised anaesthesia information management
systems (AIMS) in hospitals.
The original research project was supported with a grant of £185,000 from
the Engineering and Physical Sciences Research Council's healthcare
informatics initiative and lasted from 1999-2001. The cross-disciplinary
team was led by Philip Gray (Senior Lecturer in Computing Science,
1987-2011, Honorary Research Fellow 2011-13) and included Professor Chris
Johnson (1994-2010), Dr Martin Gardner (Honorary Research Fellow 2009-10)
and Dr Meurig Sage (Research Assistant and later Research Fellow
1996-2002), and Dr Gavin Kenny (Professor of Anaesthesia, Glasgow Royal
Infirmary, University of Glasgow (1977-2007).
The result of the project was the development and evaluation of a model
for information capture using context-sensitive handheld Palm PDA devices,
the supporting software architecture and an initial XML/Java-based
implementation, all of which formed the basis for the Paraglide Clinical
There were a number of unique capabilities and features that were
developed within the software architecture as a result of the initial
thorough appraisal of the information needs of an anaesthetics department:
these features provided a flexibility and functionality that subsequently
enabled this initial application to be rapidly developed for other uses.
The first significant feature was the design of a screen presentation of
data that would work on a wide range of devices, from handheld mobile
units to desk-based PC units. A `navigator' component was developed
to give the healthcare worker rapid access to all data in the system
relating to a specific patient as well as an ongoing case summary. This
interface was designed around task-related groupings from models developed
from the observational research, and offered the anaesthetist or
anaesthetic nurse access to case data and data from other sources such as
patient records, theatre lists, staff rotas and lab results.
A data entry technique was developed called Smart Pasting that allowed
the user to populate the case record with a single click, based on
predefined associations between the incoming documents and the case data
structures. Smart Pasting is enabled by a dynamic link architecture that
provides a set of features that were not found in any other similar
Another distinctive aspect of the project was the dynamic
reconfigurability built into the system using a set of XML files to define
all aspects of the application. This allowed the application to be quickly
and easily changed to adapt to circumstances and needs in other settings.
It was originally developed as a way to support data capture and audit by
surgical pre-assessment nurses but has resulted in making the application
extremely adaptable for uses outside of healthcare.
By the time the initial project was completed, the researchers had gained
extensive knowledge in mobile information capture systems. They were
interested in the possible commercial development of the technology and
the next step was to create a commercial vehicle to take the technology to
market. The result was the formation in 2002 of Kelvin Connect (named
Scottish Spin-out of the Year in the 2003 Scottish Software Awards).
References to the research
£184,819 from Engineering & Physical Sciences Research Council, to
Philip Gray for: Palm-held Anaesthesia Record Assistant — Gestural
Interface Design and Evaluation (ParaGlide). (01/08/1999-30/09/2001).
Sage, M., Gardner, M., and Gray, P. 2001. A multi-scaled display
technique for PDAs. In CHI '01 Extended Abstracts on Human Factors in
Computing Systems (CHI EA '01). ACM, New York, NY, USA, 123-124. DOI
Gray, P. and Sage, M. Dynamic Links for Mobile Connected
Context-Sensitive Systems. In Engineering for Human-Computer Interaction
2001, Lecture Notes in Computing Science, vol 2254, Eds Little,
M., Nigay, L., Springer Berlin Heidelberg, pp. 281-297, 2001. DOI
Gardner, M., Sage, M., Gray, P. and Johnson, C.W. Data Capture for
Clinical Anaesthesia on a Pen-Based PDA: Is It a Viable Alternative to
Paper? In, People and Computers XV—Interaction without Frontiers,
Eds. Blandford, A., Vanderdonckt, J. and Gray, P., Springer, London, 2001.
pp. 439-456. DOI
Details of the impact
Kelvin Connect has continued to build upon this software to create a set
of products that have been used by police forces in Scotland, England and
Wales, and in the healthcare sector. The University received support from
Scottish Enterprise in the spin-out company's early years, including a
Royal Society of Edinburgh/Scottish Enterprise `Enterprise Fellowship' for
Dr Meurig Sage (Research Assistant on the Paraglide project) to support
the formation of the company and product development, sales and marketing
efforts. In 2002 Sage went on to become the company's Chief Technical
Officer and is currently in this post in 2013.
By 2008 Kelvin Connect had partnered with Airwave, the primary
communications supplier for UK emergency services, to provide mobile
handheld data capture devices to police in Strathclyde, Lothian and
Lancashire regions. In 2008 Airwave invested £1million in the company to
support Kelvin Connect's rapid growth and to enable it to successfully bid
for large law enforcement contracts through the National Police
Improvement Agency's Accelerator Programme. In 2011 the University
spin-out was wholly purchased by Airwave for an undisclosed seven-figure
sum. Kelvin Connect now operates as an independent subsidiary of Airwave
Solutions. It currently employs 30 staff and is in the process of
The `Pronto' product developed by Kelvin Connect and based on the
original University of Glasgow ParaGlide research, can be easily and
quickly configured to meet customer needs; it supports the rapid
deployment of mobile information solutions allowing:
- data to be easily captured and accessed on a range of mobile devices,
using discreet forms for specific purposes, ie for a police constable or
traffic warden to enter details of parking offences
- data to be sent to a central Pronto server where it can be managed
using sophisticated workflow rules and can be accessed by relevant
Pronto has been in use by the Lothian & Borders police since 2005. In
2008 Lothian & Borders began to roll out the use of Pronto to its
entire force (The force covers an area of 2,500 square miles and serves a
population of almost one million people, with around 4,110 staff including
over 3,000 police officers.) From 2005 to 2012, Kelvin Connect has
deployed more than 30 mobile processes to Lothian & Borders police,
delivering business benefits such as the following:
- The use of digital and mobile Fixed Penalty Notices has reduced
processing time from 4 minutes to 17 seconds, with the additional
benefit that tickets issued are now 100% accurate (compared to a
previous 80% accuracy rate, eliminating time and resource in dealing
with returns). This one process alone has saved £126,000 per annum in
keying and filing processing costs.
- With officers inputting crime reports directly via the electronic
notebook £407,000 per annum has been saved in the cost of rekeying.
Other efficiency savings delivered through the use of Pronto include an
annual saving of 19,000 hours per annum of police constable time in
recording crime; a total saving of over 4,000 hours in the issuing of
traffic tickets and 1800 hours in the issue of ASBO fixed penalty tickets.
In total Lothian & Borders Police estimate their annual savings
through the Pronto-supported changes to efficiency and frontline data
collection at £600,000.
By 2013 Pronto had been rolled out to 10% of UK police forces including
Surrey, and Kelvin Connect is currently involved in a trial for a national
deployment of Pronto to all police forces in Scotland. A customer
testimonial provided by Kelvin Connect states:
Being so close to London and with up to half of acquisitive crimes
committed by travelling criminals from London, the workforce needs to be
flexible and agile. Getting trusted information to the point of decision
is key. This device, alongside mobile fingerprinting and ANPR, is one of
the key elements of Operation Shield. [Surrey Police]
In April 2013, Kelvin Connect successfully responded to the `One Box'
challenge set by the Association of Chief Police Officers to integrate the
Pronto e-notebook into police vehicles, allowing the capture of
information and images as well as the ability to search intelligence
databases and back-office systems.
In the healthcare sector, the Pronto mobile health solutions developed by
Kelvin Connect from the original ParaGlide research have been deployed to
several hundred community nurses and to nursing staff in 3 hospitals in
western Scotland. The system can be configured to suit any clinical or
administrative team. It enables fast, validated data entry at the point of
care/response and completely avoids the need to transcribe from paper
forms, saving staff time and ensuring swift transmission and dissemination
of patient or victim information. The system has enabled hospitals (such
as Hairmyres, Monklands and Wishaw General — all NHS Lanarkshire) to
implement `Hospital at Night' services increasing the efficiency and
accuracy of patient information and handovers between shifts.
In summary, the University's ParaGlide project has provided the
foundation for the development of a successful University spin-out whose
products have developed from this initial research to provide solutions
that are saving the UK's police forces a minimum of over 50,000 officer
hours per annum. In the healthcare sector, this technology provides a
completely mobile front end that supports the rollout of electronic
patient records and delivers faster and more accurate information from
patients to healthcare professionals.
Sources to corroborate the impact
Kelvin Connect website
Solutions press release (25 April 2013) on the Kelvin Connect `One
Box' challenge: `Kelvin Connect drives the future of mobile policing'
press release detailing 2011 Airwave acquisition (April 2011):
`University spin-out company Kelvin Connect acquired by Airwave'
Original inclusion (2004) by Scottish
Government news release as an exemplar of an `award-winning academic
Kelvin Connect provide customer testimonials on their website
(evidencing/reporting the implementation of the system by police forces in
the UK), all of which appeared in Police Professional
(professional journal for the UK law enforcement sector):
"It is a slicker process that will result in cashable savings. As the
only force increasing police officer numbers in this time of austerity,
the investment in mobile working will make a significant contribution to
that. Mobile data also supports Surrey's Operation Shield, our
initiative to tackle travelling criminals, where it is vital to obtain
trusted information at point of decisions, enabling discretion based
The ongoing dialogue that has helped to redesign processes could not
have taken place in a classic contract discussion. The benefits of the
process with Kelvin is that it has not been a straight replacement of a
paper based system; it has been an opportunity to look at everything
from end-to-end, from what happens with information right through to
when it is no longer needed".
"The days of using a paper notebook for 2000 of our officers have
gone. The journey has involved altering support processes; it is not
simply a case of giving out electronic devices and thinking the world
will be better.
"It has borne fruit for both sides and the force looks forward to
continuing to develop it in all the areas described. It has been a great
benefit to have a long-term relationship to develop the system, to make
it fit with the operational requirement. We have been hugely successful
in making it work for the Lothian and Borders area. There are some
things that need time to develop and test in an operational environment.
There are discussions to be had with partners like the Crown Prosecution
Service but, without the confidence in a partner like Kelvin Connect,
that would be so much more difficult."
[Lothian and Borders Police]
"Police notes and witness statements are a vital part of the criminal
justice process as they are used as evidence. Therefore, it is crucial
that these documents can be proven to be authentic and easily accessible
to police officers and lawyers. This new initiative will potentially
allow frontline officer to type police notes and witness statements
without having to return to the police station making the whole process
more efficient and cost-effective at the touch of a button."
[National Policing Improvement Agency]