Social Marketing for Sustainability: influencing policy and practice for citizen engagement
Submitting Institution
University of ExeterUnit of Assessment
Geography, Environmental Studies and ArchaeologySummary Impact Type
EconomicResearch Subject Area(s)
Economics: Applied Economics
Studies In Human Society: Human Geography
Summary of the impact
Research undertaken by Dr Barr and colleagues at Exeter has examined
pro-environmental behaviour policy and notions of behavioural change for
environmental sustainability. This body of research has resulted in three
main types of impact: it has informed public policy making, it has
promoted product development, and it has informed public debate
on the issue of sustainability. These impacts have been achieved through:
reports for DEFRA that relate to UK behaviour change policy, collaboration
with social marketing businesses that has resulted in mobile application
development for UK and EU travellers, and informed public debate around
issues of consumer behavioural change and flying. The latter has been
achieved through citation by journalists and the instigation of debate in
national (UK) and international media outlets.
Underpinning research
The EU and the UK Government has committed itself to a 20% reduction in
CO2 emissions by 2020. Achieving this will necessitate both
corporate and individual behavioural change. In this context, a number of
recent national policy agendas, for example, DEFRA's 2008 Framework for
Pro-Environmental Behaviours and its 2012 Sustainable Lifestyles Framework
have sought to promote behavioural change as a way of tackling CO2
emissions, largely through individual carbon emission reductions. Although
there has been recognition for some years within national policy
frameworks concerning the role of behavioural change, the methods deployed
to understand the intricacies of environmentally-related practices, and
the sustainable mechanisms for change, have only recently emerged as a key
political concern. This has been largely spurred on by evidence that
conventional `information deficit' models of change do not achieve their
goals. Accordingly, the impacts outlined in this case study arise from
research that has been influential in reframing policy agendas for
behavioural change in central government, changed business practices, and
provoked public debate on the role that individuals can have in reducing
carbon emissions.
The research on sustainable lifestyles and notions of behavioural change
that underpins these impacts has been undertaken within the Environment
and Sustainability Group at Exeter, and directly supported by funding from
two RCUK projects (ESRC-funded, 2001-2003, Gilg, Ford and Barr; 2008-2010,
Barr), a British Academy grant (2007-08, Shaw, Barr and Coles), and a
DEFRA research project (2005-06, Barr, Gilg, and Shaw). Intellectually,
the research aimed to explore and critique current Neo-liberal framings of
`pro-environmental behaviour' and notions of behavioural change that
underlie contemporary policy making on the environment. Specifically, the
research sought to offer a critical perspective on the growth of `choice
architecture' as a means of promoting behavioural solutions to tackle
global climate change amongst `citizen-consumers' through the use of
techniques like nudge theory and social marketing, which form the basis of
the ongoing work of the UK Cabinet Office's Behavioural Insights Team.
These research projects utilised quantitative and qualitative approaches
to explore the ways in which environmental practices are constructed and
the social contexts within which such practices develop. Based on
empirical studies in the South-West of England, the research employed
large-scale social surveys as well as focus group discussions, on-street
survey research, and in-depth interviewing. The research provided a
critical appraisal of a number of dominant academic and policy logics
surrounding pro-environmental behaviour change. First, the research
de-constructed the notion of information-deficit models as the most
effective means of predicting behavioural change, demonstrating the
complexity of environmental practices and challenging the dominant
social-psychological approaches to understanding environmental behaviours
(Barr, 2004). Second, the research identified the ways in which
environmental practices are contingent on a range of influences that
reflect behavioural settings and consumption contexts, in particular the
role that geographically-distinct sites of practice play in shaping
practices (Barr, 2011; Barr, Shaw, & Coles, 2011a; 2011b). Third, the
research critically evaluated the role of segmentation, social marketing
and other constructions of `choice architecture' to demonstrate the
limitations of applying such approaches within the context of promoting
behavioural change to combat global climate change (Barr, Gilg, &
Shaw, 2011a; 2011b).
Key researchers:
Dr. Stewart Barr, Research Fellow (2001-03), Lecturer (2003-2007), Senior
Lecturer (2008-2012), Associate Professor (2012-), University of Exeter.
Prof. Andrew Gilg, Reader in Countryside Planning, University of Exeter
(1995-2005), Professor, Countryside and Community Research Unit,
University of Gloucestershire (2005-2008), Honorary Fellow, University of
Exeter (2008-).
Prof. Gareth Shaw, Professor of Human Geography (1997-2005), Professor of
Tourism and Retail Management (2005-), University of Exeter.
References to the research
Evidence of the quality of the research that underpins this case study is
provided through the following peer-reviewed publications and grants
secured through competitive funding sources.
Barr, S. 2011. Climate Forums: virtual discourses on the sustainable
lifestyle. Area, 43, 14-22 (DOI: 10.1111/j.1475-4762.2010.00958.x).
Barr, S. 2004. Are we all environmentalists now? Rhetoric and reality in
environmental decision making. Geoforum, 35, 231-249 (DOI
10.1016/j.geoforum.2003.08.009)
Barr, S., Gilg, A., Shaw, G. 2011a. Citizens, consumers and
sustainability: (re)framing environmental practice in an age of climate
change. Global Environmental Change 21,1224-1233 (submitted to the REF
2014) (DOI: 10.1016/j.gloenvcha.2011.07.009).
Barr, S., Gilg, A., Shaw, G. 2011b. `Helping People Make Better Choices':
exploring the behaviour change agenda for environmental sustainability.
Applied Geography 31, 712-720 (submitted to the REF 2014) (DOI:
10.1016/j.apgeog.2010.12.003).
Barr, S., Shaw, G., Coles, T. 2011a. Times for (Un)sustainability?
Challenges and opportunities for developing behaviour change policy.
Global Environmental Change 21, 1234-1244 (DOI:
10.1016/j.gloenvcha.2011.07.011).
Barr, S., Shaw, G., Coles, T. 2011b. Sustainable Lifestyles: sites,
practices and policy. Environment and Planning A 43, 3011-3029 (submitted
to the REF 2014) (DOI: 1068/a43529).
Research grants (in ascending chronological order):
• Barr, S. and Shaw, G. Social Marketing for Sustainability: developing a
community of practice for co-creating behavioural change campaigns. ESRC
Follow-on Fund Grant. November 2011 — October 2012. £79,123.84.
• Shaw, G. and Barr, S. Using new technologies for promoting sustainable
behavioural changes. Higher Education Innovation Fund Business Voucher to
work with CAG Consultants. February 2011 — July 2012. £3,000.
• Barr, S. and Shaw, G. Social Marketing and its application for
encouraging increased household waste recycling in the Middle East. Higher
Education Innovation Fund Business Voucher to work with Strategic Social
Marketing. December 2010 — February 2011. £3,000.
• Barr, S. Promoting Sustainable Travel: a social marketing approach.
ESRC Grant. January 2008 — July 2010. £198,111.84.
• Shaw, G., Barr, S. and Coles, T. E. Low Cost Airlines and Climate
Change: a behavioural perspective. British Academy Small Research Grant.
November 2007 — April 2008. £6,247.
• Barr, S., Gilg, A. W. and Shaw, G. Promoting Sustainable Lifestyles: a
social marketing approach. DEFRA Research Grant. September 2005 — August
2006. £21,000.
• Gilg, A. W. and Ford, N. J. Environmental Action in and Around the
Home: linking attitudes and behaviours. ESRC Grant. October 2001 —
September 2003. £109,918.00.
Details of the impact
The underpinning research described here has resulted in three types of
impact, relating to changes in government policy, product
development, and informed public debate. Clear relationships
are demonstrated between the underpinning research and impact at a range
of scales, from engagement with and influence on UK Government and
business, to influences on the knowledge and modes of thought of a range
of publics world-wide.
Impact from this research commenced prior to the current REF assessment
period in 2005 (DEFRA Good Practice Guide — Targeting Specific Lifestyle
Groups, 2006 — evidence item #1), but the most significant impacts
(which we cite here) have arisen since 2008. In particular,
major contributions to two key reports by the Social Marketing Practice
Andrew Darnton Associates (Darnton & Sharp 2006a; 2006b — evidence items
#2 and 3) formed the basis for DEFRA's 2008 Framework for
Environmental Behaviours, in which the segmentation research developed at
Exeter was used as evidence for the development of DEFRA's social
marketing approach to behavioural change (evidence item #4). The
Framework for Environmental Behaviours is the key strategic document that
governs UK behaviour change policy for the environment, and research by
Barr, Gilg, and Shaw formed a significant part of the evidence base for
shifting away from `information-deficit' models of behavioural change
towards more socially-sophisticated frameworks for behavioural shifts.
This research has thus been instrumental in shaping and influencing
policy made by government, and the continuity of impact resulting
from this contribution has been confirmed through written correspondence
from DEFRA who note that the work "has been very significant in shaping
pro-environmental behaviour policy and strategy within DEFRA" (see
evidence item #5). Specifically, this identifies the main impacts
of the research being the adoption of a segmentation-based approach to
understanding behavioural change and the communication of behavioural
change theories to policy makers within DEFRA (see evidence item #5).
As an expert advisor to Brook Lyndhurst (an independent research and
strategy consultancy focusing on sustainability), Barr also contributed to
a further DEFRA-funded project (Exploring Catalyst Behaviours, 2009) in
which he advised on ways of using policy to promote behavioural change
across different sites of practice, research that was subsequently used in
a summary report that emphasised the importance of focusing on behaviours
that share similar domains of practice, such as recycling and re-use of
materials in the domestic context (DEFRA, 2011 — evidence item #6).
The research has also been used to promote innovation in social marketing
business practices through developing an innovative community of practice
(consisting of major social marketing businesses, including, Strategic
Social Marketing, Hyder Consulting, CAG Consultants and Uscreates) to
discuss the use of new social media and communications technology for the
development of behavioural change products. Working with one of these
businesses (Uscreates) and key stakeholders from the UK travel industry
(including Virgin Trains, Snowcarbon, Loco2, Seat 61, Travel Foundation
and Green Traveller), Barr, Shaw, and Gilg co-designed a new mobile
application, Trainaway, to promote and inform consumers
about the availability of low-carbon travel options (Uscreates, 2012a;
2012b — evidence items #7 and 8), with the aim of discouraging and
reducing the number of short-haul flights taken within the EU. In so
doing, this innovation has demonstrated the influence of the research in
the development of a new product, an impact that has been
corroborated by written correspondence from Uscreates (see evidence item
#9). Furthermore, and as a result of this work, Barr was invited to
address Scottish Government analysts and policy makers to discuss policy
implications of the work and the low-carbon travel options product
(evidence item #9). These activities have been supported by
funding from the ESRC's Business Voucher Scheme and an ESRC follow-on
grant for Barr and Shaw (2011-12).
Finally, research funded by DEFRA and the British Academy has been cited
in many popular media outlets within the UK and internationally,
including, The Telegraph, The Age (Australian newspaper), and Phys.org, a
popular US science website. Additionally, three articles in very
significant media outlets (2008-2010) have stimulated public debate
through challenging modes of thought (evidence item #10). This is
demonstrated through online debate resulting from articles in The
Guardian (`Green idealists fail to make grade, say study' — 132 comments),
The New York Times (`Jet-Setting Greens' — 57 comments) and Mother Jones,
a popular US magazine (`Flying's moral dilemma: your family or your
climate?' — 55 comments). Barr (2011) discusses the impact of the online
discussion in the Guardian, examining the impact of this article outside
of an academic context. These examples provide a clear demonstration of
impact on individuals on an international scale.
Sources to corroborate the impact
#1. DEFRA, 2006. Targeting Specific Lifestyle Groups. Behaviour
Change: a series of practical guides for policy makers and practitioners
(DEFRA, London).
#2. Darnton, A. and Sharp, V. 2006a. Segmenting for Sustainability
Report 1: Commentary (Andrew Darnton Associates for The Social Marketing
Practice).
#3. Darnton, A. and Sharp, V. 2006b. Segmenting for Sustainability
Report 1: Supporting Evidence (Andrew Darnton Associates for The Social
Marketing Practice).
#4. DEFRA, 2008. A Framework for Environmental Behaviours (DEFRA,
London). See Appendix K.
#5. DEFRA. 2012. Letter corroborating the continuing impact of the
research on DEFRA policy.
#6. DEFRA, 2011. Exploring Catalyst Behaviours: summary report
(DEFRA, London)
#7. Uscreates, 2012a. Co-design Workshop: reducing short-haul air
travel. Summary slides of a workshop held with UK travel industry
representatives, July 2012 (Uscreates, London).
#8. Uscreates. 2012b. Letter corroborating impact relating to
design of a mobile application Trainaway for green travel.
#9. Letter of invitation to a meeting with the Environment Social
Research Team of The Scottish Government.
#10. Media coverage and debates: Mother Jones. 31st May 2010. `Jet
Blues — Flying's moral dilemma: your family or your climate?'; The
Guardian. 24th September 2008. `Green idealists fail to make grade, says
study'; The New York Times (Tierney Lab Blog). 29th September 2008.
`Jet-Setting Greens'.