Cultural and economic impact on Hampton Court Palace from research-based visitor experience
Submitting Institution
Kingston UniversityUnit of Assessment
English Language and LiteratureSummary Impact Type
CulturalResearch Subject Area(s)
Language, Communication and Culture: Literary Studies
History and Archaeology: Historical Studies
Philosophy and Religious Studies: History and Philosophy of Specific Fields
Summary of the impact
Research at Kingston University into the socio-political and cultural
milieu of the court of Henry VIII
fed into a Knowledge Transfer Partnership between the University and
Historic Royal Palaces. This
resulted in a new visitor experience at Hampton Court Palace, "Henry VIII:
Heads and Hearts",
which significantly increased visitor numbers and income at the
attraction. The KTP also caused a
change in practice at Historic Royal Palaces, with increased incorporation
of research into
commercial heritage activities. The project received the AHRC award for
the most effective use of
Humanities for the Creative Economy in 2011.
Underpinning research
The research for this project was undertaken by Thomas Betteridge
(Lecturer 1998-2000, Senior
Lecturer 2000-2003; Reader 2003 - 2006) and the KTP Associate Suzannah
Lipscomb (2007-2010), and exploited by Erica Longfellow (Lecturer 2000-2004; Senior
Lecturer 2004-2011). From
1998 to 2004 Betteridge undertook pioneering research on the cultural
milieu of Henry VIII's court,
disseminated in the monographs Tudor Histories of the English
Reformation (1999) [1] and
Literature and Politics in the English Reformation (2004) [2].
Betteridge's work is part of a new
wave of court studies that has aimed to recast the debate about Henry VIII
beyond the question of
whether Henry was a good or bad king. Instead, Betteridge and others have
investigated the socio-political and cultural milieu of the court as a group of political
individuals with Henry at its centre.
`The Henrician court of the 1530s was a new institution' ([2], p.68),
composed of influential `new'
men empowered by a king who insisted on his ultimate and absolute
authority. Betteridge focused
particularly on how this new model of the court affected the strategies of
writers aiming to influence
the king's policies for religious change.
Longfellow and Lipscomb carried this research forward, further
investigating the stories of
individuals at the court as well as considering how this political model
is reflected in material
culture. Lipscomb and Betteridge have edited Henry VIII and the Court:
Art, Politics and
Performance (Ashgate, 2013) [3], a collection of essays drawn from
the `Henry VIII and the Tudor
Court' conference at HCP in summer 2009, organised by Longfellow. The
collection drew together
contributions from leading academics from history, art history, material
culture, and literature.
Together the essays moved the study of Henry VIII beyond moralising about
the king's actions,
towards a wider assessment of the impact of Henry and his courtiers on
politics, culture and
religious change in the period. Lipscomb's essay in this collection
furthered the study of influential
individuals at the court by reconsidering the fall of Anne Boleyn as a
crisis in Henry VIII's
masculinity, an argument she also promulgated in a popular study, 1536:
The Year that Changed
Henry VIII (2009) [4].
`Henry VIII: Heads and Hearts', the visitor experience at HCP, drew
directly on Betteridge's,
Lipscomb's and Longfellow's findings, and thus in itself provided a new
research model for how the
humanities can inform public engagement with heritage institutions. As
described in section 4
below, Lipscomb acted as a research advisor for every aspect of `Henry
VIII: Heads and Hearts'.
This project also generated new research findings. Most significantly,
Lipscomb's cultural research
revealed how the Privy Council of Henry's closest advisors worked in
practice. Lipscomb recounted
the research findings of this experiment in translating cultural research
into public engagement in
an article in The Public Historian [4].
References to the research
[1] Thomas Betteridge, Tudor Histories of the English Reformation
(Ashgate, 1999) (peer-reviewed
and published by a highly-regarded independent academic press)
[2] Thomas Betteridge, Literature and Politics in the English
Reformation (Manchester UP, 2004)
(peer-reviewed and published by a highly-regarded university press)
[3] Thomas Betteridge and Suzannah Lipscomb, eds. Henry VIII and the
Court: Art, Politics and
Performance (Ashgate, 2013) (peer-reviewed and published by a
highly-regarded independent
academic press)
[4] Suzannah Lipscomb, 1536: The Year that Changed Henry VIII
(Oxford: Lion, 2009)
Research Grant
Knowledge Transfer Partnership (No. 6238) between Kingston University and
Historic Royal
Palaces, funded by the AHRC. Total project cost £170,502. KTP funding 50%
(£85,251).
The project lasted for three years and finished in February 2010. Erica
Longfellow (KU) was the
Lead Academic and Kent Rawlinson (HRP) was the Company Supervisor. The
grant was one of
the first KTPs in the humanities and the only three-year KTP in the
humanities. The final report was
rewarded an `A' for outstanding.
Details of the impact
Historic Royal Palaces (HRP) benefited from the cultural and financial
impact of the new "Henry
VIII: Heads and Hearts" visitor experience at Hampton Court Palace (HCP),
based on Kingston
University research and founded on a Knowledge Transfer Partnership
between HRP and Kingston
University, supervised by Erica Longfellow, that ran from 2007 to 2010.
The KTP had two aims: to carry out cultural research to inform an
exciting new interpretation for
visitors to the Tudor palace at HCP (`Henry VIII: Heads and Hearts'), and
to strengthen links and
consensus between 'public history' presented at HCP and the academic
community. In achieving
these aims the KTP offered a pioneering model for the application of
humanities research—literary,
historical, and cultural—to a project that improved both a company's
financial position and its
engagement with the public. `Henry VIII: Heads and Hearts' included new
live interpretation,
refurbished interiors, interactive displays, and multimedia elements, all
inviting visitors to imagine
themselves as courtiers attending the wedding of Henry VIII to Kateryn
Parr at the Palace in 1543.
This new visitor experience immersed members of the public in an
experience of the court drawn
directly from the model explored in Betteridge's work and furthered in
Lipscomb's [1].
In the course of this project, Lipscomb wrote text for various media,
designed new Tudor-inspired
visitor costumes and warders' uniforms, and briefed staff and volunteers
on research findings.
Lipscomb conducted original cultural research to inform the new
interpretation, and also translated
her research into text for written interpretation, a new website, a Henry
VIII twitter feed and an in-house
publication, Henry VIII: 500 Facts. Her findings about the
workings of Henry's Privy Council
enabled the Council Chamber to be opened to the public for the first time
with an innovative
multimedia display that immersed visitors in key debates of the time. She
also delivered historical
briefings for front-of-house staff and appeared on television and radio
and in person to promote the
new visitor experience [2].
The launch of `Henry VIII: Heads and Hearts' in April 2009 and the
accompanying media and
promotional activities helped HRP to achieve its goal of stabilising
income streams from domestic
family visitors. HCP saw a 43% increase year-on-year in day visitors in
the six-month period of
April-September 2009 (an additional 115, 287 visitors), compared to a
12.8% increase at
comparable London attractions. The number of visitors from the domestic
market increased
sharply, from 50,000 in July-August 2008 to 77,000 in July-August 2009
[3].
In addition to attracting new visitors, the new visitor experience
enhanced public awareness of
Henry VIII and the Tudor court. Which? named Hampton Court Palace
as `Top Heritage Day Out'
in the southeast, with interpretation that `all heritage attractions
should aim for' [4]. Visitor
expectations were exceeded for almost two-thirds (62%) of visitors.
Visitors commented that it was
`a living Tudor world', `like you're back in the time of Henry VIII'.
Visitor surveys also show an
increased level of awareness of the changes in Henry VIII over the course
of the reign. In addition,
78% of visitors (98,000) [3] stated that they would tell others that they
should visit. The high
number of visitors in 2009 has translated into sustained increases in
visits in 2010 and 2011, with
81,000 and 117,000 additional visits, respectively, over the
pre-exhibition number [5]. These
figures indicate the importance of quality, research-based interpretation
for maintaining high visitor
numbers and particularly repeat visits from the local and domestic
markets, and thus increased
community engagement with HCP as a heritage institution.
Lipscomb achieved the second aim of the KTP by implementing a strategy to
build links with the
academic community and position HRP as a research institution. This has
significantly changed
the culture at HCP, by demonstrating that research can produce both an
enhanced reputation and
commercial success. This cultural change has been embedded in the
institution by the
establishment of an interdisciplinary Research Advisory Panel including
Longfellow, Betteridge,
and leading academics from other HEIs and national cultural institutions.
Among the events that have taken place as a result of this new
positioning of HRP are a highly
successful academic conference on Henry VIII, co-sponsored with Kingston
University and Oxford
Brookes University ("Henry VIII and the Tudor Court, 1509-2009," July
2009, attended by over 60
academics from around the world) and a series of six public talks by
leading specialists on Henry
VIII between May and October 2009, sponsored by History Today.
This cultural change has affected projects across the organisation,
including a redesigned visitor
experience at Kensington Palace. The Chief Executive commented that HRP
has "found ways to
value and promote academic research and relationships alongside commercial
success as
mutually important components of successfully achieving our charitable
cause. At a practical level,
we have been able to transform our palaces for visitors and undertake
events such as academic
conferences with equal flair and energy. The KTP has played a significant
role in this change
process." [2]
Sources to corroborate the impact
[1] Suzannah Lipscomb, "Historical Authenticity and Interpretive Strategy
at Hampton Court
Palace," The Public Historian: A Journal of Public History 32:3
(August 2010): 98-119.
[2] Testimony from Chief Executive, Historic Royal Palaces (Corroborating
Statement Identifier: 1)
[3] bdrc (Market Research Agency), Hampton Court Palace Visitor Survey,
Summer 2009
[4] Which?, June 2009
[5] bdrc, Visitor Attractions Trends in England 2010, Annual Report,"
http://www.visitengland.org/Images/Final%20report_tcm30-27368.pdf