Empowering rural digital communities in the developing world and the UK
Submitting InstitutionSwansea University
Unit of AssessmentComputer Science and Informatics
Summary Impact TypeSocietal
Research Subject Area(s)
Information and Computing Sciences: Artificial Intelligence and Image Processing
Technology: Communications Technologies
Summary of the impact
Research in the area of mobile digital storytelling conducted at Swansea
University has shown that hundreds of millions of people are disempowered
by lack of appropriate digital devices, services and infrastructure. In a
programme of research starting with real users in communities in rural
India, Southern Africa and rural UK, we designed, developed and tested new
systems, leading to the integration and delivery of new techniques and
platforms by major service providers, including IBM. Open source software
developed to simplify media creation and sharing is being used by
communities around the world, and has been downloaded more than 14,000
times. The research has increased awareness of "digital divide" issues and
has changed attitudes in technology companies and public audiences.
The underpinning research was carried out between 2006 and 2012 in a
series of related projects concerning the digital divide, beginning with
the StoryBank project, reported in [R1], an international peer reviewed
long paper in ACM CHI.
From the outset our research was conducted with representative end-user
communities (e.g., Budikote, India, population 3,000) and partner
organisations (NGOs, local offices of Nokia, IBM and others). Impact was
therefore embedded into the research rather than arising in post hoc
"evaluation" after the development had concluded.
Research findings showed that mainstream, user-generated content services
were inappropriate for communities with any of the following
characteristics: lack of a digital network or bandwidth capacity;
relatively low access to standard computing facilities; low amounts of
locally-relevant digital content; low computer literacy; or low textual
literacy. Such communities, which we worked alongside, are found across
developing world regions (e.g., rural India, Africa, Central America) as
well as in some areas of developed countries (e.g., rural Wales).
We established that, while the mobile phone is available to many people,
regardless of region, mainstream media production and sharing features do
not provide usable and useful ways for these communities to interact — as
they are designed with a "first world" perspective.
To address this deficiency, we designed and developed on-phone,
user-generated content capture and editing software structured in a way
tailored to the communities' capabilities and requirements. This work also
defined the relevant characteristics, thus enabling principled design for
Similarly, while mainstream users can upload content to remote providers
such as Facebook, our target communities need alternative methods to
collectively produce and access equivalent content due, for example, to
poor bandwidth or lack of literacy. To this end, we researched ways to
make local content repositories effective [e.g., R2].
We also investigated access mechanisms to search and browse content.
Speech and other audio, along with images, were seen by the communities as
important ways of supporting the navigation task [R1-R3], overcoming the
lack of textual and computer literacy: e.g., users can listen to
information rather than have to read it, and content filtering can be done
by nested menu selection using icons rather than text labels.
We also found that bandwidth connection limitations and lack of
affordable data plans mean that many users do not have the sorts of mobile
information access that affluent users take for granted. We identified the
value of local networking and providing sophisticated interactions over
basic telephone line, and researched how to overcome these barriers
through cheaper transmission methods, including content caching,
Bluetooth, and the telephone network, combined with our improved, more
accessible, user interfaces [R3].
The work has been carried out in multi-disciplinary teams involving UK
universities, UK and overseas NGOs and industrial partners in 15
multi-site funded projects from 2006, and is still ongoing. At Swansea the
key researchers involved were: Prof Matt Jones (2006-present); Dr
Simon Robinson (Research Officer, 2006-present); Dr Will
Harwood (Research Officer, 2006-2008); Mark Davies (Research
Officer, 2010-2012). Our focus in these multi-site projects was on
interaction design and technical prototyping.
References to the research
Authors from Swansea Unit of Assessment indicated in bold, italicised
where an author has subsequently left the institution.
[R1] David M. Frohlich, Dorothy Rachovides, Kiriaki Riga, Ramnath Bhat,
Maxine Frank, Eran Edirisinghe, Dhammike Wickramanayaka, Matt Jones,
and Will Harwood. 2009. StoryBank: mobile digital
storytelling in a development context. In Proceedings of the 27th
international conference on Human factors in computing systems
(CHI'09). ACM, New York, NY, USA, 1761- 1770. DOI=10.1145/1518701.1518972
The ACM CHI Conference is the premier venue for research in the field of
Human Computer Interaction. This article is a full paper; the acceptance
rate was 25%.
[R2] Matt Jones, Will Harwood, David Bainbridge, George
Buchanan, David Frohlich, Dorothy Rachovides, Maxine Frank,
and Mounia Lalmas. 2008. "Narrowcast yourself": designing for community
storytelling in a rural Indian context. In Proceedings of the 7th ACM
conference on Designing interactive systems (DIS'08). ACM, New York,
NY, USA, 369-378. DOI=10.1145/1394445.1394485
The ACM Designing interactive systems conference is a premier arena for
contributions that shape the future of interactive systems design and
practice. This article is a full paper; the acceptance rate was 34%.
[R3] Simon Robinson, Nitendra Rajput, Matt Jones, Anupam
Jain, Shrey Sahay, and Amit Nanavati. 2011. TapBack: towards richer mobile
interfaces in impoverished contexts. In Proceedings of the 2011 annual
conference on Human factors in computing systems (CHI'11). ACM, New
York, NY, USA, 2733-2736. DOI=10.1145/1978942.1979345
The ACM CHI Conference is the premier venue for research in the field.
This article is a peer reviewed technical note; the acceptance rate was
[R1,R2] present the StoryBank system. This work represents the starting
point and basis for a series of further collaborations and projects in
India, South Africa and rural UK that have elaborated the insights and
innovations described in (Section 2), above. We have developed innovative
access techniques (e.g., tapping on the back of a device) to overcome
network and user limitations [R3].
The research has been funded by EPSRC grants: EP/E006396/1 StoryBank:
Sharing stories across digital divides (PI: Matt Jones; 2/10/06/ -
1/7/08, £79K); EP/E006418/1 Bridging the Global Digital Divide Network;
(PI: Matt Jones; 01/9/06 - 31/8/09; £79K); EP/H042857/2
Community-generated media for the next billion (PI: Matt Jones:
01/8/10 - 31/3/12; £449K); EP/H010394/1 Telling the StoryBank: An Exhibit
for the British Science Association, Festival of Science 2009 (PI: Matt
Jones; 06/7/9 - 05/9/09; 16K); EP/J000604/1 Scaling the Rural
Enterprise (Co-I: Matt Jones; 01/10/11 - 31/9/14; £523K [Swansea
award]); EP/I001778/1 Bridging the Rural Divide (PI: Matt Jones;
01/10/10 - 31/8/12; £134K). Research partners in UK were University of
Surrey, Glasgow and Nottingham Universities.
Details of the impact
The toolkits developed from the research have delivered societal,
economic, and public engagement impacts:
The StoryBank system was successfully deployed in Budikote
(pop. 3,000) and used to create and share content, including education and
healthcare contributions. The Head of Nokia's India Research Center said:
"On the practical level, we found the model implemented by StoryBank,
related to running ICT for Development projects in collaboration with a
local NGO, to be a fruitful one. We implemented the same model in
several of our future projects in rural India... In sum, the Nokia
internal impact of the collaborations around the project StoryBank was
significant... From the point of view of a company such as Nokia, this
insight can also be transferred to real value through digital products
aimed at the Bottom of the Pyramid market."
The process for securing impact was greatly facilitated by collaboration
with IBM. StoryBank was instrumental in Jones receiving an IBM Faculty
Award (2010), recognising the impact of the work on end-users. Since
the Award, with IBM Research India, we developed the TapBack system [R3],
providing novel ways for end users to access spoken content; and, ACQR (a
telephone based sharing service). A Senior Researcher at Spoken Web, IBM
Research India, said:
"We collaborated with Swansea due to their track record in information
interaction for bottom of the pyramid users. The systems they have
developed with us since 2010 have been available to hundreds of farmers
in a geographically dispersed area in Gujarat state. The TapBack and
ACQR services remain integrated into our live services for those
communities to date" (March 2013).
Farmers improve each other's productivity using the services. TapBack led
to a patent submission by IBM Research India. StoryBank findings
helped win funding for two software toolkits (along with
partners). The first, digitaleconomytoolkit.org, supports user generated
content creation especially in constrained contexts. Since its launch
(July 2012) the mobile phone application has been downloaded 14,190
times (to July 31st, 2013). Independent logs show many
regions have been reached: USA (27% of downloads); Philippines (11%);
India (8%); and Saudi Arabia (3%).
Following national media coverage of our work in India, Valley
Kids contacted Swansea. Building on our research [R1, R2] we developed an
interactive kiosk for the Rhondda Lives! Archive of user-generated
content; this toured the Welsh Valleys in 2008, spent a month in
the Wales Millennium Centre (annual visitors >1M) and exhibited in the
Rhondda Heritage Centre for 3 months.
The second toolkit, Placebooks, enables people to
create and access content in flexible, resource appropriate ways. The
platform was integrated into the People's Collection of Wales (PCW)
service. The Online Digital Manager for PCW said:
"The development of Placebooks has been particularly useful for
the PCW as it has offered a solution to the demand from groups such as
the Ramblers that have felt frustrated by the lack of flexibility of the
core PCW trails system..." (it) "showcased at a
Ministerial level with a launch at the National Eisteddfod in the Vale
of Glamorgan in 2012... the Placebooks system, hosted by
the People's Collection Wales on an Amazon Web Service cloud server, has
been widely promoted and there has been a great deal of interest from a
wide range of potential users and partners in Wales and across Europe."
Changes to Awareness and Attitudes: In July 2012 the toolkits were
launched at the Royal Geographical Society (London, 63 attendees), and in
March 2013 in Cape Town with 57 attendees — both events included NGOs and
commercial enterprises. 83% of the London respondents (N=18) and 95% of
Cape Town respondents (N=38) said the work had changed their awareness of
digital inclusion issues; 61% (London) and 76% (Cape Town) said the
toolkit work had positively changed their attitude to the sorts of
approaches in the toolkits.
"I was very inspired by the presentation and the organisation I am
part of, ACHA (The African Centre for Heritage Activities) has now
decided to integrate the use of the toolkit — Android phones as well as
the tablet platform — into a project we are starting in August"
(Cape Town, attendee).
The StoryBank system was selected for the National Science Festival
(2009) and approximately 1,000 visitors used the system. Survey comments
and data indicate impact: e.g., 75% of respondents to the questionnaire
(N=50) agreed or strongly agreed that the work had impacted on their
awareness of digital divide issues. The research has impacted through The
Royal Society of Arts, which used user generated content from the
StoryBank trials in their Student Design competition and sent winners to
Budikote in 2008.
The Engineering and Physical Sciences Research Council highlighted the
research as an exemplar in its "Impact on Society" series, and the
research also featured as an EPSRC Impact! example on the UK Collaborative
on Development Sciences (UKCDS) website.
Sources to corroborate the impact
- Former head Nokia Research India. Nokia Research India.
- Valleys Kids! Storybank kiosk : http://www.katrinakirkwood.org/RLWebsiteFinal2/index.html
- Visitor numbers Millennium Centre: http://wales.gov.uk/newsroom/tourism/2012/6121735/?lang=en
- Com-Me Phone Application download indicator (https://play.google.com/store/apps/details?id=ac.robinson.mediaphone).
Full auditable logs available on request, snapshot July 2013.
- Online Manager, PCW http://www.peoplescollectionwales.co.uk/; http://placebooks.peoplescollectionwales.com/.
- Senior Researcher, IBM Research India
- British Science Festival (http://www.tellingstorybank.info/)
- EPSRC Impact in Society promotional flyer
- Director, The African Centre for Heritage Activities, South Africa
(email to SA Partner).
- FutureLab Social Inclusion policy document, StoryBank as case-study: