Summary of the impact

Research at Kingston University into employee engagement was taken up by the Chartered Institute of Personal Development (CIPD), a major international HR professional institute, which changed its policies and professional training offerings as a result of the research findings. This had a consequent effect on the practice of HR professionals.

Two large UK firms also made substantial changes to their HR practices as a result of engaging with the research, improving employee engagement and satisfaction and reducing staff turnover and absenteeism.