Summary of the impact

This case study demonstrates how the application of GRBOM has been used to deliver a national e-student system. Key impacts include:

• Providing an e-student CRM system accommodating 80% of the student population in Macedonia;
• Savings of 237,014 student days with associated direct cost savings of 2.2million euros;
• Administrative and academic savings of 1,058 days and savings of 43,660 euros;
• Providing students with greater choice in the selection of their degree subject and modules;
• Providing the first electronic communication infrastructure integrating students, academics and their universities;
• Providing architecture and methodologies for CRM systems and an e-platform for adoption by Macedonia's Government in other sectors.

Summary of the impact

This interdisciplinary research work in the areas of Knowledge Management (KM), e-Business, enterprise systems, Customer Relationship Management (CRM), and Supply Chain Management resulted in socio economic impact through improved organisational performance in 90 companies in the North West, resulting in process improvements, enhanced productivity, marketability, increased revenues, employment, reduced costs, enhanced knowledge capital, profitability, and sustainability. This positive regional impact included an ERDF funded project (£1.4m), 5 KTPs (£500,000), an ESRC project, and other bespoke collaborative company projects. This research work in collaboration with industry encompassed a knowledge sharing regional network that included BAE Systems, Daimler, Northwest Aerospace Alliance, APPH Group — BBA Aviation, Hyquip Limited, Alliance Learning Limited, Darts Corner Limited etc.

Summary of the impact

The body of research on responsible and sustainable business education has shaped the policies of key institutions working in the area of responsible business education, notably the Academy of Business in Society (ABIS) and the UN Principles for Responsible Management Education (UN PRME). It has also contributed to the guidance that UK higher education bodies give to Business Schools through the Higher Education Academy. ICCSR's research has also made available guidance and examples of best practice to these policy institutions through which business schools have been able to access evidence-based resources in their endeavour to develop effective practice.

Summary of the impact

This case study focuses upon research surrounding knowledge management (KM) practice and implementation (organisational change). The case study utilises research and impact from the Systems Thinking and Organisational Change Research Group (SYTOC), which existed in Derby Business School between 2007 and 2012.

Impact included enhanced business process and practice for many organisations through the significant dissemination of the research. The core group of SYTOC includes Longbottom, Dexter, Marshall and Seddon, visiting professor and a leading authority on change in the public sector.

Summary of the impact

Building on research in integrated information systems and their impact on organisational culture, Newcastle Business School (NBS), via a two-year Knowledge Transfer Partnership (KTP 8193), assisted Inpipe Products (IPP) to increase its operational efficiency and turnover. IPP is a world leading company in the design, manufacture, supply and rental of pipeline maintenance equipment for the global oil and gas industry. The KTP explored and developed the cultural environment for successful implementation of an integrated information system. The result for the company is improved operational efficiency, with the processing time for products from sales to engineered drawings reduced from five hours to 15 minutes, a reduction in late deliveries due to better information on product specification and a 14% reduction in rejected products. Product sales turnover has increased from £5.5 million to £6 million per year.

Summary of the impact

Globally, the impact of loss of goods within organisations is highly significant in economic terms, with estimates suggesting the retail sector alone loses approximately $232 billion a year. This can take the form of internal and external theft, inter-company fraud and a whole range of process-related losses. Traditional approaches have typically focused on responding to the symptoms of these losses through the adoption of a range of short-term technological fixes such as product tags and CCTV.

The research undertaken by Beck has focused on helping organisations to better understand the root causes of these losses, which can be found in a range of operational failures embedded within business practices. His work has provided retail organisations across the globe with new insights, tools and techniques to more effectively measure, monitor and control the problem of loss, which has enabled them to make multi-billion pound savings.

Summary of the impact

This case study demonstrates how research into Object Orientated programming has resulted in a feature-rich e-commerce platform that has transformed the management and operations of a traditional sheet music company (Faber Music) and its expanding business partner network.

Impact includes:

• Adoption of an efficient electronic enterprise and distribution model that provides global reach at significantly lower costs;
• Creation of a new income stream for the Company (£40k year 1, rising to £260k year 3 and growing) based upon digital distribution;
• A novel e-partner scheme delivering benefits through access to a wider range of digital content and routes to market;
• Mitigation of media piracy by being able to minimise the price differential as seen by the purchaser;
• Recovery of $1million from an illegal download site in Russia who are now an e-partner.

Summary of the impact

University of Reading research produced a tool to measure the key drivers of stakeholder behaviour. This has been applied in a wide range of situations — notably when organisations have set out to improve relationships with stakeholders in complex and potentially high risk situations.

Four examples are given here.

• Shell, which has used the tool as the foundation of its global stakeholder engagement policy. Some of the company's senior leaders from around the world have been trained in how to use the tool, which guides interaction with stakeholders on issues such as gas exploration, the use of unconventional gas and employee engagement.
• Unilever, where the tool is used to inform communications strategy in relation to sustainability among key stakeholders, particularly employees, key opinion formers and across the global supply chain.
• HM Revenue & Customs (HMRC), where the tool is used to guide and improve relationships with individual, SME and large corporate taxpayers, thus leading to more efficient tax collection.
• Oxfam where the tool is used to train the charity's lead officers around the world how to better respond to emergencies and humanitarian disasters.

Summary of the impact

Whilst little data exists about the numbers and finances of small-scale theatre companies (SSTC's) in the UK, they are a vital part of the theatre world whose national worth exceeds £2.5 billion annually (Theatre Futures, 2009). Yet, SSTCs attract little formal recognition (less than 2% receive Arts Council funding) and survival rates are correspondingly low (estimated at about 10%). In responding to clearly identified challenges of start-up and sustainability, Brunel research has benefited the theatre community by highlighting the need for a commercial agenda among theatre practitioners and by giving greater opportunity to develop an entrepreneurial `mind-set' through access to supportive networks. With particular reference to impact on creativity and culture, it has led to:

• The establishment of Creative Producer's Collective, a producer-led network managed by Camden Theatres and supported by Camden Council which supports the development of new theatre companies
• The creation of TheatreLab, a network that shares resources and skills of producers, writers, directors and actors
• Performing Arts training outside Brunel that incorporates professional development material i.e. commercial skills and sector specific knowledge into undergraduate and postgraduate programmes

This has helped to promote sustained growth for a sector that has a critical impact on the theatre world more generally.

Summary of the impact

The University of Surrey has developed a set of tools that is enabling us to develop innovative web-based information systems with much lower resources than has formerly been possible.

These tools and techniques are being exploited by a University of Surrey spinout, Rulemotion.

The underlying platform has now been used to develop eight distinct business systems. A key feature of our approach is that it enables the business domain to be modelled in structured natural language (using the Object Management Group (OMG) supported standard SBVR [for Semantics of Business Vocabularies and Rules]). The server side functionality is then generated from the business model. Rulemotion is the first organisation to offer such extensive support of SBVR. This is a key fusion of the Business Analysis (Business Rules) and Information Technology domains — the gulf between these two communities has been an area of tension for the past 30 years.