Impact UK Location: Brierley Hill

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Using systems thinking to improve operations management practice in organisations

Summary of the impact

Aston University has developed systems thinking, specifically soft systems thinking, into a new approach known as the Process Orientated Holonic (PrOH) Modelling Methodology which has been used to model, debate and implement changes to strategy and operational processes in service and manufacturing organisations. Through PrOH Modelling our research has changed the awareness, use, and long term legacy effect in a variety of organisations as exemplified here by 4 cases in which considerable operational and financial impacts have accrued. These impacts have been achieved by (i) increasing awareness of systems thinking, particularly soft systems thinking, by management (ii) implementing use of soft systems thinking (as PrOH modelling) to give demonstrable organisational improvement in specific change projects, and (iii) ensuring a legacy effect of systems thinking practice, as managers' use of systems thinking is more effective after an initial Aston University led project has been completed.

Submitting Institution

Aston University

Unit of Assessment

Business and Management Studies

Summary Impact Type


Research Subject Area(s)

Mathematical Sciences: Statistics
Information and Computing Sciences: Information Systems
Economics: Applied Economics

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