Professor Patrick Dunleavy, as Director of the LSE Public Policy Group
(PPG), has led a research programme on digital era governance. The results
of this programme, through published research, evidence to Parliament and
direct consulting to government agencies (including the National Audit
Office), have had a significant impact on the UK government's approach to
the delivery of government services online. Specifically, the research has
allowed the government to develop policies that have facilitated speedier
and more effective digital changes, and increased the breadth and quality
of public service delivery online.
The 2000 Freedom of Information Act was the subject of post-legislative
scrutiny by the Ministry of Justice and the Commons Justice Committee in
2011 and 2012. Both the Ministry and the Justice Committee drew heavily on
work by Professor Robert Hazell and colleagues in the Constitution Unit at
UCL. The Unit developed the conceptual approach to evaluate the impact of
FOI, and provided much of the evidence base. The evidence contributed to
the decision that, despite pressure from senior political and Whitehall
figures, the Act would not be significantly amended.
While indexes exist that measure the maturity of the provision of
eGovernment services from the government perspective (e.g. UN eGovernment
Development Index, http://unpan3.un.org/egovkb/global_reports/12report.htm),
there are no reliable standards that incorporate the citizen perspective
into benchmarking of government effectiveness. Brunel research has
included both government and citizen assessments and, through a more
holistic approach to eGovernment evaluation, has helped Turkey and other
governments to improve their e-government services.
EU funded CEES (Citizen-Oriented Evaluation of e-government Services)
project delivered a new evaluation model, called COBRA (Cost, Opportunity,
Benefit, Risk Analysis), for benchmarking e-government services from the
citizens' perspective. CEES led to COBRA's adoption by Turksat, the
Turkish central e-government service provider which has 12 million citizen
users — leading to e-government service improvement and more favourable
citizen attitudes. E-government service providers such as ictQATAR and
OMSAR (Office of the Minister of State for Administrative Reform) have
adopted the COBRA framework to evaluate and improve their e-government
services in Qatar and Lebanon respectively. COBRA has also been used in UK
and Estonia leading to similar outcomes.
This research outcome enabled the launch of a new project, called I-MEET,
that is extending the COBRA framework to include governments' perspectives
and is being applied to Qatar, Lebanon and the UK.
Thompson is recognised as a pioneer of Open Innovation thinking within
the UK public sector. He has influenced a major shift in thinking in
ICT-driven public service design towards open innovation, with
demonstrable impact on public and private sector business models. His 2009
paper for George Osborne, The `Thompson Report', Open Source and Open
Standards (Ref 1), launched a seismic change in thinking by
government policy-makers, public servants, and private sector service
providers. Thompson became a Cabinet Office advisor in 2011, and continues
to provide critique and contribution to parliamentary reports and policy
documents across government and industry, and support implementation
within local government.
This case study centres on research, which had an impact on a major piece
of local government legislation. The research was a comparative study of
the Local Integrity Systems (LIS) of England, Scotland and Wales. The
research was commissioned by Standards for England as part of its 2010
strategic review, which was used by the Department of Communities and
Local Government (DCLG) in the creation of the Localism Act 2011.
This Act fundamentally altered the English local integrity framework. The
research has subsequently been used by major national research projects in
corruption in local government.
Research conducted at the University of Bath has helped in the design and
effective service recovery interventions, leading to improvements in the
delivery of public services.
The research has addressed an on-going question for changes to service
delivery: what can be
done by central government when it determines that local government
unacceptable? The findings of a detailed empirical study of English and
Welsh central government
interventions led to a typology of intervention options designed to guide
actions based on the type
of problem and the improvement capability available. Recommendations from
the research have
led to improvements in the effectiveness of Welsh Government interventions
government service delivery is (or is at risk of) failing. The research
has established a set of
pragmatic operating principles for all Welsh Government interventions with
for policy makers, practitioners, communities and citizens.
In 1999 Ann Macintosh joined Edinburgh Napier University to establish the
International Teledemocracy Centre (ITC). The centre has been very
successful in delivering a wide range of services that go beyond the early
vision of teledemocracy to encompass many novel forms of e-participation
including e-petitioning and extensive youth participation. The centre has
attracted significant funding from both UK and European sources to support
research that has led to the deployment of e-participation by a number of
governing bodies across Europe and led to significant participation of
people in the democratic process. In particular the e-Petitioner system
developed from the original ITC research and now exploited by the
organisation public-i has proved highly popular and very effective with a
large number of local authorities and other organisations.
Before the UK's 2010 election there were widespread fears that a hung
Parliament might lead to political and economic chaos. Research conducted
and published by the UCL Constitution Unit showed both the necessity for a
Cabinet Manual to guide the process of forming a new government in the
event of a hung Parliament, and examined the best models available.
Although the full Cabinet Manual was published in 2011, the Cabinet Office
published a key chapter (Elections and Government Formation) before
the 2010 general election. The chapter, which drew heavily on the insights
of and recommendations made in the UCL research, helped ensure in May 2010
an orderly transition to government of the first coalition in 60 years.
That transition was also supported by the researchers' use of their
findings to enhance understanding among professional, media and public
audiences of what would happen in the event of a hung parliament.
Baseline research undertaken by University of Glasgow staff as part of
the Sino-British Unemployment Insurance Project (UIP) improved
unemployment insurance and employment service systems in six Chinese
cities in the Liaoning and Sichuan provinces, directly benefitting a
reported 25,000 recipients. The UIP pilots have since influenced
unemployment insurance provision more widely in China. The research
findings led to greater investment in technology, staff training and
capacity development at different levels of government. This in turn has
improved efficiency, enabling the Chinese government at provincial and
urban levels in particular to monitor, collect and administer unemployment
insurance payments and assistance.
International collaborations are now core features of higher education
and international business, yet their intercultural aspects are frequently
overlooked. The roll-out of global initiatives is less easily matched by
the development of "global people" — people who can function effectively
in culturally diverse contexts. In order to address this challenge,
Spencer-Oatey and colleagues have been researching the nature of this
competence and applying their insights to the development of training
resources. These resources have been accessed by large numbers of
professionals and practitioners throughout the world, helping them grow in
intercultural understanding, adapt their behaviour, and apply their
insights to training others.