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The case described shows that our research reporting on the limitations and challenges associated with traditional approaches to presentation and management of information search results for different types of users has led to design and implementation of non-conventional user interface technology - INVISQUE (Interactive Visual Search and Query Environment [7]). This technology has had a direct influence and usage in a range of domains including information seeking in Citizens Advice Bureaux and in the security domain both nationally (UK Ministry of Defence) and internationally (US Dept. of Homeland Security). The research has created a community of practice around the emerging field of Visual Analytics and has formed the basis of a successful FP7 project (EC grant €13.1M) bringing together a consortium of 18 industrial, internationally leading Visual Analytics researchers (e.g. PNNL, University of Konstanz, City University London), and police end-user partners, from across the UK, Europe and the US.
Green and Lilley's research on the management of innovation within creative organisations, with a specific focus on people-centred and socio-technical systems design of digital technology, has benefitted two companies significantly through two knowledge-transfer partnerships. One company — Bulb - more than doubled its staff numbers from 8 to 18 and increased turnover from £700,000 to £1.2 million. This research contributed to the basis for a new company — CrowdLab - now worth £1.5 million. Both companies have been short-listed for a number of awards, one recently winning the 2013 Leicester Mercury Innovative Company category. The School has embraced the University's Knowledge Exchange provision to respond effectively to the Government's economic development agenda which has placed HEIs `centre stage' to deliver private-sector led innovation and economic recovery.
Research carried out by the University of Reading's Department of Typography & Graphic Communication into the design of information for everyday reading has contributed to public services and policy making by:
— improving government communications and
— changing the use of design by non-specialists, particularly in government departments.
The Department's expertise has been used in areas where communication is challenging (prisons and UK Jobcentres), benefiting disadvantaged user groups. The Department of Typography's input to the communications of GOV.UK and HMRC has benefited the UK public in contexts where poor design decisions can prove costly to both individuals and government departments.
In addition, the Department's research-based exhibitions have spread public understanding of information design, attracting specialists and non-specialists and receiving significant coverage in the professional, national and international press.
SubSafe is a high-fidelity, real-time interactive simulation of a Royal Navy (RN) submarine. The SubSafe programme has improved the delivery of spatial awareness and safety training for RN recruits, over and above legacy practices (such as PowerPoint, "chalk-and-talk" and technical manuals). It has also played a major role in influencing industrial and defence agency uptake of simulation technologies across a range of applications. UK (MoD), Australian and Canadian national strategies relating to future exploitation of simulation in training and concept visualisation have been positively influenced by the success of this programme. SubSafe has also been instrumental in launching a new, innovative games-based simulation company.
Members of the Work, Interaction and Technology (WIT) Research Centre, King's College London have had a significant impact on the ways in which a number of global corporations and other major organisations design, deploy and evaluate advanced systems. They have developed innovative video research methods that have provided critical resources for organisations, including Hitachi, Xerox, BT, Microsoft, and London Underground, to undertake fine-grained analysis of work, communication and technology in complex organisational environments. Their methods and approach have formed the foundation to a range of more applied `interventions' in areas that include health care, transport, education, markets and the cultural industries.
This case study highlights research excellence in health design by a Group of four multi-disciplinary researchers. Collectively the Group of researchers apply user-centred approaches to design and evaluation of products and services which improve health and wellbeing. The Group employs user-engagement throughout the design lifecycle to achieve societal benefits through improved products, information, services, and systems. The research has delivered:
Beneficiaries include end-users of assistive technology, patients with long-term conditions and their carers, medical practitioners, policy makers and commercial organisations.
Peter Johnson's research on collaboration and autonomous systems has been adopted by the MoD Defence Science and Technology Laboratory, through both collaborative research and his appointment to advisory roles. This has led to impact on defence and security policy and strategy, with a primary focus on "Humans in Systems". Specific points of impact are:
a) In Cyber Influence & Stabilization, Johnson's Life-Story research provided a conceptual framework for collecting and organizing information on people and groups to support stabilization efforts in unstable regions;
b) In Human Capability Science & Technology, Johnson's Autonomous Systems and Human-Computer Interaction research influenced the strategic direction, requirements setting and allocation of resources on the £11.6M Human Capability Research Programme;
c) In the organisation of DSTL's engagement with research, Johnson's advice and involvement resulted in the development of, and commitment of resources to, a formal Visiting Scientist scheme.
Research was undertaken into practical methodologies for integrating disparate engineering design software packages, including techniques for managing data in different formats and package functionality available through varying programming models. There was an emphasis on usability for end users allowing a complex solution to be built without advanced programming experience or technical understanding of the underlying packages. The results were made available through a commercial software package marketed by an SME, successfully contributing to a significant increase in company profile, modified internal working procedures and an expanded portfolio of services available to customers. The final product has only recently appeared on the market, but to good review, promising early sales and projections of significant sales and increased turnover.
Compendium software is used to map dialogue and information around socio-technical dilemmas with economic, public policy, educational and health impacts. In Australia, urban planners attribute stakeholder buy-in to dialogue mapping with Compendium. In the USA, a deadlocked environmental planning process used it to make progress, while Southern California Edison use it to manage environmental policy. In the NHS, it can map therapeutic group dynamics, while in Germany, a journalist summarised a medical ethics case to parliament with it. More than 170 companies and individuals have endorsed Compendium, a striking application being to control Attention Deficit Hyperactivity Disorder (ADHD) at work.
All too many IT projects fail, as many as 80%. To improve systems design in the public sector, Wastell has undertaken a sustained programme of action research, the main fruit being a design and innovation methodology, known as SPRINT. Its deployment has generated impressive benefits, e.g. a recent project produced an innovative set of tools for improving safeguarding in healthcare. Wastell's research has also highlighted the dysfunctions of the Integrated Children's System (ICS), a national IT initiative in social care. The research directly influenced the redesign of the ICS, feeding into the Munro Review of Child Protection, and has guided subsequent design work on IT for social care.