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A novel e-platform that has transformed a traditional sheet music business into a global digital enterprise.

Summary of the impact

This case study demonstrates how research into Object Orientated programming has resulted in a feature-rich e-commerce platform that has transformed the management and operations of a traditional sheet music company (Faber Music) and its expanding business partner network.

Impact includes:

  • Adoption of an efficient electronic enterprise and distribution model that provides global reach at significantly lower costs;
  • Creation of a new income stream for the Company (£40k year 1, rising to £260k year 3 and growing) based upon digital distribution;
  • A novel e-partner scheme delivering benefits through access to a wider range of digital content and routes to market;
  • Mitigation of media piracy by being able to minimise the price differential as seen by the purchaser;
  • Recovery of $1million from an illegal download site in Russia who are now an e-partner.

Submitting Institution

London South Bank University

Unit of Assessment

Business and Management Studies

Summary Impact Type

Economic

Research Subject Area(s)

Information and Computing Sciences: Artificial Intelligence and Image Processing, Computer Software, Information Systems

Implementation of a new Organisational Knowledge Management and e-Student System for use by Macedonia Higher Education.

Summary of the impact

This case study demonstrates how the application of GRBOM has been used to deliver a national e-student system. Key impacts include:

  • Providing an e-student CRM system accommodating 80% of the student population in Macedonia;
  • Savings of 237,014 student days with associated direct cost savings of 2.2million euros;
  • Administrative and academic savings of 1,058 days and savings of 43,660 euros;
  • Providing students with greater choice in the selection of their degree subject and modules;
  • Providing the first electronic communication infrastructure integrating students, academics and their universities;
  • Providing architecture and methodologies for CRM systems and an e-platform for adoption by Macedonia's Government in other sectors.

Submitting Institution

London South Bank University

Unit of Assessment

Business and Management Studies

Summary Impact Type

Economic

Research Subject Area(s)

Information and Computing Sciences: Computer Software, Information Systems
Commerce, Management, Tourism and Services: Business and Management

Shaping Policy in Responsible and Sustainable Business Education

Summary of the impact

The body of research on responsible and sustainable business education has shaped the policies of key institutions working in the area of responsible business education, notably the Academy of Business in Society (ABIS) and the UN Principles for Responsible Management Education (UN PRME). It has also contributed to the guidance that UK higher education bodies give to Business Schools through the Higher Education Academy. ICCSR's research has also made available guidance and examples of best practice to these policy institutions through which business schools have been able to access evidence-based resources in their endeavour to develop effective practice.

Submitting Institution

University of Nottingham

Unit of Assessment

Business and Management Studies

Summary Impact Type

Societal

Research Subject Area(s)

Education: Curriculum and Pedagogy, Specialist Studies In Education
Studies In Human Society: Sociology

Increased e-business adoption in SMEs through online support tools and research informed interactive training

Summary of the impact

This case study refers to the work in supporting SMEs' e-business adoption undertaken by staff in the Business and Information Systems Research Centre (BISC) led by Professor Duan. Our research was supported by a number of EU funded projects, including VEGNET (knowledge transfer in e-supply chains), TRIMAR (e-marketing for SMEs), TRICTSME (e-commerce in SMEs), LFEC (Languages for e-commerce), Webstep (Business website design for SMEs), amongst others. SMEs are the principal beneficiaries of all these projects, with our research impacts on SMEs including:

  • An increased level of e-business adoption in SMEs
  • Improved e-business performance and management capacity at regional and international level
  • Influences on policy making, raised awareness and debate among business communities and policy makers as regards the sharing of know-how and best practice with international business partners
  • Follow-on projects funded by EU to realise the research impact (e.g. three rounds of Webstep project and TRIMAR).

Submitting Institution

University of Bedfordshire

Unit of Assessment

Business and Management Studies

Summary Impact Type

Societal

Research Subject Area(s)

Information and Computing Sciences: Artificial Intelligence and Image Processing, Information Systems
Studies In Human Society: Policy and Administration

More efficient and effective requirements engineering in the aerospace industry using the newly developed ontology-driven methodology, OntoREM

Summary of the impact

The Airbus company has used OntoREM, a semi-automated methodology developed at UWE Bristol, for developing systems' requirements specifications and improving the quality of such specifications. This has saved Airbus [text removed for publication] cost and time to develop aircraft operability requirements for wing design and industrialisation in two different aircraft programmes — with a significant increase in requirements reusability. It has enabled improved assessment of risk in advance of a project's start through prior estimation of the cost and time of developing requirements. This has allowed reliable forecasts and scheduling, and better management of the expectations of a project's key stakeholders.

Submitting Institution

University of the West of England, Bristol

Unit of Assessment

Computer Science and Informatics

Summary Impact Type

Technological

Research Subject Area(s)

Information and Computing Sciences: Artificial Intelligence and Image Processing, Computer Software, Information Systems

Using Strategic Marketing to Drive Business Development: The Impact of Research on Branding, New Product Development and Knowledge Based Communities of Practice

Summary of the impact

Multi-disciplinary research in strategic management and marketing at Northumbria University's Newcastle Business School has helped Renown Engineering Group (RE) to reposition itself from a "product manufacturer" to a "knowledge based high margin service provider". The direct impact of the university/RE partnership is a significant £4 million increase in sales; a 30% increase in sales margins and a significant increase in profits. Applying insights from the same body of research the Business School has also assisted NE-based companies TASS and Modrec (through different KTPs) to implement successful business and brand development as well as product and market diversification strategies and helped Sunderland City Council (SCC) develop their branding tools and values.

Submitting Institution

Northumbria University Newcastle

Unit of Assessment

Business and Management Studies

Summary Impact Type

Economic

Research Subject Area(s)

Information and Computing Sciences: Information Systems
Education: Specialist Studies In Education
Commerce, Management, Tourism and Services: Business and Management

SME Research in a European Union Convergence Region

Summary of the impact

Since its inception in 2005, Bangor Business School's Centre for Business Research (CBR) has developed a research agenda focusing on the North West Wales (NWW) EU convergence region, which is dominated by Small-to-Medium sized Enterprises (SMEs) with a distinctively bilingual (Welsh/English) flavour operating in a rural setting. This research has had a significant impact on both local and regional economies by changing the strategies for innovation and growth of individual SME's. The achieved impact came in the form of tangible growth (5% in one instance), successful bidding & grant acquisition (£400K in one case), improved marketing and customer-management, and enhanced knowledge transfer partnerships, which are reflected in greater employment opportunities as evidenced from the supportive statements of the main users of this research

Submitting Institution

Bangor University

Unit of Assessment

Business and Management Studies

Summary Impact Type

Economic

Research Subject Area(s)

Information and Computing Sciences: Information Systems
Commerce, Management, Tourism and Services: Business and Management
Studies In Human Society: Policy and Administration

Strategic Regional Development through Knowledge Transfer

Summary of the impact

This interdisciplinary research work in the areas of Knowledge Management (KM), e-Business, enterprise systems, Customer Relationship Management (CRM), and Supply Chain Management resulted in socio economic impact through improved organisational performance in 90 companies in the North West, resulting in process improvements, enhanced productivity, marketability, increased revenues, employment, reduced costs, enhanced knowledge capital, profitability, and sustainability. This positive regional impact included an ERDF funded project (£1.4m), 5 KTPs (£500,000), an ESRC project, and other bespoke collaborative company projects. This research work in collaboration with industry encompassed a knowledge sharing regional network that included BAE Systems, Daimler, Northwest Aerospace Alliance, APPH Group — BBA Aviation, Hyquip Limited, Alliance Learning Limited, Darts Corner Limited etc.

Submitting Institution

University of Bolton

Unit of Assessment

Communication, Cultural and Media Studies, Library and Information Management 

Summary Impact Type

Economic

Research Subject Area(s)

Information and Computing Sciences: Information Systems
Commerce, Management, Tourism and Services: Business and Management

Development approaches that stimulate knowledge acquisition and growth in small and medium-sized enterprises: influencing practice and policy

Summary of the impact

Research by Professor Richard Thorpe from 2003 to 2010 at Leeds University Business School (LUBS) on management learning and leadership in small and medium-sized enterprises (SMEs) has impacted three groups: (i) business education providers (universities, colleges and training organisations), who have used the research to improve the training and education they provide for SMEs; (ii) SME owner-mangers, who have been exposed to the research when attending business programmes, which has enabled them to build on their entrepreneurial behaviour and improve their strategic planning; (iii) government, regional and sector policymakers, who have used the research in policies designed to generate growth in SMEs.

Submitting Institution

University of Leeds

Unit of Assessment

Business and Management Studies

Summary Impact Type

Societal

Research Subject Area(s)

Education: Education Systems, Specialist Studies In Education
Commerce, Management, Tourism and Services: Business and Management

The impact of systems integration research on business improvement: the creation of a strategic management information database

Summary of the impact

Building on research in integrated information systems and their impact on organisational culture, Newcastle Business School (NBS), via a two-year Knowledge Transfer Partnership (KTP 8193), assisted Inpipe Products (IPP) to increase its operational efficiency and turnover. IPP is a world leading company in the design, manufacture, supply and rental of pipeline maintenance equipment for the global oil and gas industry. The KTP explored and developed the cultural environment for successful implementation of an integrated information system. The result for the company is improved operational efficiency, with the processing time for products from sales to engineered drawings reduced from five hours to 15 minutes, a reduction in late deliveries due to better information on product specification and a 14% reduction in rejected products. Product sales turnover has increased from £5.5 million to £6 million per year.

Submitting Institution

Northumbria University Newcastle

Unit of Assessment

Business and Management Studies

Summary Impact Type

Technological

Research Subject Area(s)

Information and Computing Sciences: Information Systems
Commerce, Management, Tourism and Services: Business and Management

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