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Research in organisational decision making has led to the establishment of a Sentencing Information System for the Republic of Ireland (ISIS) which enables judges, lawyers and the public to access information on sentencing patterns within the Republic of Ireland. "ISIS enables Judges and others engaged in the sentencing process... to develop their knowledge and understanding of sentencing practices. This ...benefits the understanding of defendants and witnesses, including victims of the entire process. All of this is being done without jeopardizing judicial independence and impartiality" (Source 9). With 7000 user visits annually from 84 different countries, ISIS has international impact on increasing the transparency of judicial decision-making, is widely regarded as a particularly significant development in legal processes, has stimulated public discussion on sentencing patterns and is informing public policy in the management of the criminal justice system.
Soft Systems Methodology (SSM), developed by Peter Checkland and colleagues at Lancaster University, has been adopted worldwide for tackling complex problems in both private and public sectors. It is used widely in consulting practice, leading to major business and economic impacts. In examples 1 and 2 we report major impacts, including a reshaped multi-national business and extra profits of RMB 50M in a Chinese company. In addition, SSM has helped effect major cultural change within multinational business as described in example 3 and has been adopted as part of mainstream business analysis (examples 4, 5 and 6). This has been achieved through a deliberate policy of action research and post-experience education, supported by academic and practitioner-oriented books.
This case is based on economic impact. It shows how research by Professor Michael Wooldridge at the University of Liverpool on the Gaia Methodology for agent-oriented software engineering improved the performance of the Swiss company Whitestein Technologies AG and of international users of its key product. Specifically, the research enabled Whitestein to develop its business process management system (BPM) Living Systems Process Suite which delivers several million pounds per year of revenues, corresponding to 50% of their total business revenues. Users of Whitestein's Living Systems Process Suite since 2008 include Daimler AG, Transcor Astra Group, Vienna Insurance Group, and the US Department of Veterans Affairs. In 2010 Gartner, the world's leading IT advisory company, recognized the impact and innovation of the Living Systems Process Suite by naming Whitestein a Cool Vendor in BPM.
The development of a decision support system in close partnership with London's Inward Investment agency (Think London) enabled the latter to win strategic high-value and competitive inward investment projects to the city. The technologies developed played a key role in building the business case for London as a destination for inward investors and were estimated to have contributed towards 45% of 600+ successful completions, leading to the creation or retention of over 18,000 new jobs and the contribution of £2 billion to London's economy. Among the hundreds of successful outcomes was the establishment of Microsoft's Search Technology Centre in London.
Loughborough University research into Problem Structuring Methodologies has resulted in PEArL, a device for framing the manner in which change occurs in organisations. The application of PEArL has changed organisational practice and policy in a variety of environments — including manufacturing, community and scientific settings — with far-reaching and long-lasting consequences. It has been used by the British Association for Chemical Specialities to achieve improved biocidal labelling; in homeless shelters to enhance outcomes for residents in adopting more stable lifestyles; and by Jaguar Land Rover to improve governance and achieve better oversight for senior management across product creation pipelines.
Industrial regions around the UK are seeking to develop bio-based economies in order to minimise their CO2 emissions and stimulate economic regeneration.
Researchers at Surrey, in collaboration with key industrialists from the Humber region, have produced a mathematical model of the main factors influencing the transition to, and establishment of, a bio-based economy. This model has been used by the Humber Environmental Managers (HEM) group, and the Humber local authorities to help guide strategic planning for the region. The outcome is that the research has contributed to environmental improvement and economic regeneration of the Humber region, and has indirectly impacted on public policy.
This study brings together 2 strands of research in: (1) environmental sustainability and decision taking (Gilmour and Blackwood), and (2) novel computer games technology for efficient 3D real time and interactive visualisation of complex model outcomes (Isaacs and Falconer). This research and knowledge exchange both defined sustainability indicators which informed planning of the £1 bln Dundee waterfront development (one of the largest regeneration projects in the UK) and changed practice in project design and construction processes. The application of our research has also changed how information is displayed to stakeholders, enabling stakeholders to make informed decisions.
Agent-based computing is a new paradigm for building complex socio-technical systems composed of many interacting intelligent and autonomous components. New co-ordination and negotiation algorithms developed at the University of Southampton, have provided new methods for managing such interactions in a flexible manner. This study focuses on their applications in two new start-up companies (Aerogility and Aroxo) in the defence, aerospace and civil contingency sectors (e.g. BAE Systems, Ministry of Defence and Hampshire County Council) in helping the GB Sailing Team to success at the 2012 Olympics, and in monitoring the environment for effects of climate change.
The BBC Prison Study provided novel theoretical insights into group dynamics, leadership, tyranny, and resistance. Beyond its academic impact, it has had a profound impact (a) on educational practices — in particular, through becoming a core study within the A-level curriculum (since 2008) — and in undergraduate studies, and (b) on public debate and understanding of these issues — most notably by challenging conclusions derived from the Stanford Prison Experiment (one of the best known experiments in psychology).
Emotional signals — obvious outbursts, or more often subtle changes in tone of voice, or facial expression — play a key part in human communication. Psychology researchers at Queen's have made fundamental contributions to `affective computing', which enables automatic systems to use those signals. The team's work has influenced a new computing language for describing these signals and the states that they reveal: EmotionML (Emotion Markup Language). The language has been recommended as a standard by the World Wide Web Consortium, to define how software describes emotions.
The language is used by multinational corporations in a range of applications in a rapidly expanding field. Queen's expertise in emotion led Dr Gary McKeown to found a start-up company, Adoreboard (previously known as Mediasights) along with entrepreneur Chris Johnston, which specifically uses EmotionML in opinion and sentiment analysis in marketing. Its product, Adoreboard, lets companies track consumers' emotional responses to their products. The company has agreed funding of £470,000, partnerships with three multinational corporations, and was recently selected to take up residence at Google's campus in London.