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Research into publishing at the Scottish Centre for the Book (SCOB) based at Edinburgh Napier University has examined the strategic development of publishing in Scotland and, in a significant expansion of this work, its nature within small nations and national regions. This established a new perspective for a field that had hitherto focussed on the UK or transnational, and fed into public policy and the operations of publishing companies within Scotland. SCOB, in partnership with public and private bodies, has raised awareness and understanding of the nature, role and value of publishing in Scotland among government, policy-makers and the public.
The Union of 1707 - the constitutional foundation of the modern British state — has been a controversial issue in Scottish history, society and politics for three centuries. With devolution (1999) and the forthcoming referendum (2014) interest in the history of the Union has intensified. The research project was about why Scotland surrendered her independence as a nation state in 1707 and accepted Westminster rule. The main output was Professor Whatley's 424-page monograph, The Scots and the Union (2006, 2007). Largely through public engagement, dissemination of the findings has enhanced public understanding, while study of the work in HEIs and schools has assured significant educational impact. By challenging received wisdom and contributing from an historical perspective to the current debate about Scotland's future, civil society has been better informed.
Over the last decade a major body of historical research produced in Aberdeen has generated new insights into the making of the British union in the eighteenth century. In particular, this research has transformed historical understandings of events such as the Jacobite Risings which are of central importance in public conceptions of modern Scotland past, present, and future. This transformation has generated economic, cultural and public discourse benefits by facilitating the successful reconstruction of the National Trust Visitor Centre at Culloden, and through a major exhibition held in the Scottish Parliament at Holyrood and in the University of Aberdeen's new library exhibition space.
The collective research of Breitenbach, Delaney, Devine, MacKenzie, and Ugolini at the University of Edinburgh since 2006 has had impact in terms of public understanding, policy and museum practice in relation to the Scottish diaspora. Specifically it has: (i) enabled the transformation of public understanding of the emigration history of the Scots (a central part of the history of the nation) as global in territorial spread rather than simply confined to the settlement colonies and the USA; (ii) shaped the development of new Scottish Government policies of engagement with the global diaspora; and (iii) influenced the intellectual underpinning of new and revised national museum displays in Scotland especially in relation to empire and emigration.
Research by the Regional Studies Research Group at UWS on the role and achievements of regional development agencies (RDA) across Europe led to the concept of a model RDA. The model demonstrates that future performance of RDAs needs to be underpinned by good collaborative working relationships with private sector clients and also targeted interaction with providers of business services and public knowledge institutions such as universities. The insights and recommendations from the group have been adopted into the policies of local and international governments (e.g. the UK, Scotland, Spain, and Mexico), the Organisation for Economic Co- operation and Development (OECD) and the European Commission.
Members of Loughborough University's Helpline Research Unit (LUHRU) have been researching, evaluating and advising on helpline services since 2000. LUHRU research on the exchange of talk between callers and call-takers on telephone helplines has had a significant impact on helpline training and quality control, benefitting helpline organisations, call-takers, and users. The impact has been realised through a) engagement activities that have increased understanding of helpline interactions amongst managers and call-takers, b) training and development activities that have changed call-takers' practices, and c) consultation and evaluations that have changed organisational policy and practice.
Impacts: I) Enhanced public engagement with Scotland's cartographic heritage. II) Enhanced cross-sector collaboration around the use and digital delivery of historical maps.
Significance and reach: A major synthesis of Scotland's map history sold >8,000 copies between publication in 2011 and April 2013 and was named `Scottish Research Book of the Year' by the Saltire Society (2012). Three online map collections experienced 2008 — June 2013 access levels >50% higher than those for pre-2008. The newsletter of the Scottish Maps Forum (launched 2008), reached 553 individual subscribers and 117 institutional subscribers (January 2013).
Underpinned by: Research into the mapping of Scotland from the late sixteenth century, undertaken at the University of Edinburgh (1996 onwards).
King's research on interactive service work changed understanding of the causes of absenteeism at the Metropolitan Police's Central Communications 999 emergency call centres in London. This led to the implementation of new human resource policy initiatives to tackle the problem and, as a result, reduced absenteeism by approximately one third, from 17.47 days per staff member in April 2011 to 11.13 days in April 2013 and saved the emergency 999 Service in excess of £1 million in sick leave payments. The Metropolitan Police commissioned this research on the basis of long-term, continuing research on interactive service work at King's. The human resources initiatives associated with the marked reduction in absenteeism included an extensive training programme to facilitate a more participative form of supervision and the introduction of new shift arrangements.