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Members of the Work, Interaction and Technology (WIT) Research Centre, King's College London have had a significant impact on the ways in which a number of global corporations and other major organisations design, deploy and evaluate advanced systems. They have developed innovative video research methods that have provided critical resources for organisations, including Hitachi, Xerox, BT, Microsoft, and London Underground, to undertake fine-grained analysis of work, communication and technology in complex organisational environments. Their methods and approach have formed the foundation to a range of more applied `interventions' in areas that include health care, transport, education, markets and the cultural industries.
This case study highlights research excellence in health design by a Group of four multi-disciplinary researchers. Collectively the Group of researchers apply user-centred approaches to design and evaluation of products and services which improve health and wellbeing. The Group employs user-engagement throughout the design lifecycle to achieve societal benefits through improved products, information, services, and systems. The research has delivered:
Beneficiaries include end-users of assistive technology, patients with long-term conditions and their carers, medical practitioners, policy makers and commercial organisations.
Our research in complex user interface design for environments where there is need to support a high cognitive overload as well the need to support variability of user interface design has led to impacts on the design of products and services in two organisations addressing the domains of crisis management software and nuclear power plant industry. In the former case, research arising from our investigations of user behaviour in complex systems has been applied by adopting our Variable Uncertainty Framework (VUF) into the software product `VSL Planner' developed by VSL Systems AB and the `XVR' product developed by E-Semble Systems. The XVR product has recently been sold to the London Fire Brigade. Related to this, our research on complex task analysis, specifically in abnormal situations resulted in a second conceptual framework that extended the Task Complexity (TACOM) methodology that has been used to inform and guide the Korean Atomic Energy Institute in their work on designing and implementing modern control rooms for atomic power stations in South Korea. The safety critical nature of these interfaces means the potential impact of this work is very high, as any failure could have catastrophic consequences.
Research in organisational decision making has led to the establishment of a Sentencing Information System for the Republic of Ireland (ISIS) which enables judges, lawyers and the public to access information on sentencing patterns within the Republic of Ireland. "ISIS enables Judges and others engaged in the sentencing process... to develop their knowledge and understanding of sentencing practices. This ...benefits the understanding of defendants and witnesses, including victims of the entire process. All of this is being done without jeopardizing judicial independence and impartiality" (Source 9). With 7000 user visits annually from 84 different countries, ISIS has international impact on increasing the transparency of judicial decision-making, is widely regarded as a particularly significant development in legal processes, has stimulated public discussion on sentencing patterns and is informing public policy in the management of the criminal justice system.
Newcastle University's fundamental research into the theory of concurrency and the automated construction and analysis of asynchronous systems has resulted in novel technologies that have been adopted and applied worldwide by industry. This case study describes impact over the last five years on the industrial development of asynchronous microprocessor chips, in particular, deployed by Intel for handling financial transactions on NYSE and NASDAQ (with combined daily volume of trade exceeding £80 billion), and the improvements in business process analysis through the world-leading open-source ProM tools (downloaded over 65,000 times since 2008, and used by a number of major organisations, e.g. ING Bank and Deloitte).
Newcastle University's fundamental research into the automated synthesis of asynchronous systems and metastability analysis has resulted in new technologies that have been adopted worldwide by the microprocessor industry and educational sectors. In particular, Newcastle's asynchronous design methods and tools based on Petri nets have been used by the industry leading vendor Intel Corporation for their switch silicon technology, on which most transactions on the NYSE and NASDAQ (with combined daily volume of trade exceeding £80 billion) now rely. Oracle Corporation used the results of Newcastle's metastability analysis research for building their SPARC series of servers, marketed as having "world's fastest microprocessor".
A University of Nottingham research programme on rail human factors, in collaboration with Network Rail, has delivered significant impact to practitioners and professional services within the industry. New tools for workload management and efficiency are now routinely used as part of Network Rail's ergonomics toolkit and are supporting the fulfilment of the company's National Operating Strategy. Risk analysis tools have also contributed to Network Rail's programme providing enhanced asset information.
These tools have also been taken up by international train operators in Australia and the Netherlands.
Research led by Professor Chapman at the Knowledge Based Engineering (KBE) lab has resulted in a thriving partnership with the aerospace division of Rolls-Royce. KBE research captures domain-based knowledge and integrates it into refined computational models with automated tools to enhance design processes for engineering complex systems. This research has contributed to important improvements in the design processes used by Rolls-Royce to achieve substantial benefits in terms of accuracy, efficiency and ease of design and innovation in the development of jet engines. The techniques have also been exploited to enhance decision support processes for sustainable energy.
Research undertaken between 2002 and 2012 at Birkbeck has helped establish a participatory approach to cyber-physical computing as the predominant methodology for the construction of mobile and pervasive computing systems. Cyber-physical systems intimately interlink material entities and their information representations as existing on the Internet. Our specific research contributions in systems architecture, privacy protection and human dynamics have demonstrated how the user's activity can be exploited as the core ingredient in building such systems. Our research has resulted in the implementation of applications that are used to monitor biodiversity across the globe, to assess and support Parkinson's disease patients in the UK, to improve the well-being of office workers in London, to engage the public in a debate about the costs and benefits of pervasive computing, and to inform legislatures in the UK and the US.
This case study is based on research and impact of the development of creative systems and creative systems management to enhance professional in-house design capabilities of design and manufacturing companies through the use of new technologies. The research was conducted by Dave Henley and Rob Cooksey over the duration of several years (2008-2012) to develop the transferable application of design systems and management for SMEs. The research included three different Knowledge Transfer Partnerships (KTPs) with Fairfield Displays & Lighting Ltd., China Industries Ltd., and Tough Furniture Ltd. The research evidences impact in the development of the companies' creative capabilities through significant increases in turnover, employment and market penetration and a number of awards, as well as in public benefits such as social inclusion, community health and well-being.