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Improving Social Care Call Centre Operational Effectiveness

Summary of the impact

Targeted Projection Pursuit (TPP) — developed at Northumbria University — is a novel method for interactive exploration of high-dimension data sets without loss of information. The TPP method performs better than current dimension-reduction methods since it finds projections that best approximate a target view enhanced by certain prior knowledge about the data. "Valley Care" provides a Telecare service to over 5,000 customers as part of Northumbria Healthcare NHS Foundation Trust, and delivers a core service for vulnerable and elderly people (receiving an estimated 129,000 calls per annum) that allows them to live independently and remain in their homes longer. The service informs a wider UK ageing community as part of the NHS Foundation Trust.

Applying our research enabled the managers of Valley Care to establish the volume, type and frequency of calls, identify users at high risk, and to inform the manufacturers of the equipment how to update the database software. This enabled Valley Care managers and staff to analyse the information quickly in order to plan efficiently the work of call operators and social care workers. Our study also provided knowledge about usage patterns of the technology and valuably identified clients at high risk of falls. This is the first time that mathematical and statistical analysis of data sets of this type has been done in the UK and Europe.

As a result of applying the TPP method to its Call Centre multivariate data, Valley Care has been able to transform the quality and efficiency of its service, while operating within the same budget.

Submitting Institution

Northumbria University Newcastle

Unit of Assessment

Mathematical Sciences

Summary Impact Type

Technological

Research Subject Area(s)

Mathematical Sciences: Statistics
Information and Computing Sciences: Artificial Intelligence and Image Processing, Information Systems

Applying epidemiology to understand visual impairment in childhood: burden, aetiology, diagnosis, management and outcomes.

Summary of the impact

Our research into the epidemiology of childhood visual impairment has transformed understanding of the epidemiology, outcomes and impact of childhood visual impairment in the UK. As a result, changes have been made to the Newborn and Infant Physical Examination Programme and the National Vision Screening Programme. Our work has underpinned the development of new quality standards for paediatric ophthalmology services issued by the Royal College of Ophthalmologists. Our studies on congenital cataract have improved the management of this condition nationally. We have involved visually impaired service users and patient groups directly in our research to improve quality of life measures and patient engagement.

Submitting Institution

University College London

Unit of Assessment

Public Health, Health Services and Primary Care

Summary Impact Type

Health

Research Subject Area(s)

Medical and Health Sciences: Ophthalmology and Optometry, Public Health and Health Services

The application of embedded analytics to hyper-scale and distributed data archives

Summary of the impact

The research improves digital data archives by embedding computation into the storage controllers that maintain the integrity of the data within the archive. This opens up a number of possibilities:

  • Data analysis can be automated and incorporated into the archiving process;
  • The approach improves the archiving of all types of digital objects, from television broadcasts to genomes;
  • The approach can be applied to distributed data and to datasets that are too big for traditional approaches.

This has impact on three different classes of beneficiary:

  • Providers of national data infrastructure in the UK and US, who are incorporating Cheshire 3 into national data repositories;
  • Data Users, such as Astra Zeneca, RAI, Sanger Institute, who are using Cheshire 3 to extract valuable information from their data;
  • Equipment vendors, such as NetApp, Xerox and Bellerophon Mobile, who are developing commercial systems that will use Cheshire 3.

Submitting Institution

University of Liverpool

Unit of Assessment

Communication, Cultural and Media Studies, Library and Information Management 

Summary Impact Type

Technological

Research Subject Area(s)

Information and Computing Sciences: Artificial Intelligence and Image Processing, Information Systems

Estimating local populations with far greater accuracy using administrative data

Summary of the impact

There is growing evidence that official population statistics based on the decennial UK Census are inaccurate at the local authority level, the fundamental administrative unit of the UK. The use of locally-available administrative data sets for counting populations can result in more timely and geographically more flexible data which are more cost-effective to produce than the survey-based Census. Professor Mayhew of City University London has spent the last 13 years conducting research on administrative data and their application to counting populations at local level. This work has focused particularly on linking population estimates to specific applications in health and social care, education and crime. Professor Mayhew developed a methodology that is now used as an alternative to the decennial UK Census by a large number of local councils and health care providers. They have thereby gained access to more accurate, detailed and relevant data which have helped local government officials and communities make better policy decisions and save money. The success of this work has helped to shape thinking on statistics in England, Scotland and Northern Ireland and has contributed to the debate over whether the decennial UK Census should be discontinued.

Submitting Institution

City University, London

Unit of Assessment

Business and Management Studies

Summary Impact Type

Political

Research Subject Area(s)

Medical and Health Sciences: Public Health and Health Services
Economics: Applied Economics

Leading the open data revolution

Summary of the impact

Open Data has lowered barriers to data access, increased government transparency and delivered significant economic, social and environmental benefits. Southampton research and leadership has led to the UK Public Data Principles, which were enshrined in the UK Government Open Data White Paper, and has led to data.gov.uk, which provides access to 10,000 government datasets. The open datasets are proving means for strong citizen engagement and are delivering economic benefit through the £10 million Open Data Institute. These in turn have placed the UK at the forefront of the global data revolution: the UK experience has informed open data initiatives in the USA, EU and G8.

Submitting Institution

University of Southampton

Unit of Assessment

Computer Science and Informatics

Summary Impact Type

Political

Research Subject Area(s)

Mathematical Sciences: Statistics
Information and Computing Sciences: Information Systems

CCPN: A novel approach to data exchange between software applications

Summary of the impact

Researchers in Cambridge have developed a data standard for storing and exchanging data between different programs in the field of macromolecular NMR spectroscopy. The standard has been used as the foundation for the development of an open source software suite for NMR data analysis, leading to improved research tools which have been widely adopted by both industrial and academic research groups, who benefit from faster drug development times and lower development costs. The CCPN data standard is an integral part of major European collaborative efforts for NMR software integration, and is being used by the major public databases for protein structures and NMR data, namely Protein Data Bank in Europe (PDBe) and BioMagResBank.

Submitting Institution

University of Cambridge

Unit of Assessment

Biological Sciences

Summary Impact Type

Technological

Research Subject Area(s)

Information and Computing Sciences: Artificial Intelligence and Image Processing, Computer Software, Information Systems

The Impact of MMU Research on Transforming the Development of Services and Provision for Augmentative and Alternative Communication (AAC).

Summary of the impact

This case study describes significant health and wellbeing, and economic and social impacts deriving from a decade of MMU research into Augmentative and Alternative Communication (AAC). Impacts include the creation of www.aacknowledge.org.uk, the world's first AAC evidence base, an online source of evidence and information on AAC made accessible for lay people, families, people who use AAC service commissioners and providers, as well as other information and resources. A case study database has also been created which enables practitioners to improve the efficacy of AAC treatments. The database maintains detailed information on approaches to treatment that practitioners can interrogate. MMU research has also informed and influenced a wider political engagement with AAC issues leading to improved awareness and understanding of AAC as well as an increase of £6.5M funding for UK provision and services.

Submitting Institution

Manchester Metropolitan University

Unit of Assessment

Allied Health Professions, Dentistry, Nursing and Pharmacy

Summary Impact Type

Societal

Research Subject Area(s)

Medical and Health Sciences: Public Health and Health Services

Impact of Machine-Learning based Visual Analytics

Summary of the impact

Visual analytics is a powerful method for understanding large and complex datasets that makes information accessible to non-statistically trained users. The Non-linearity and Complexity Research Group (NCRG) developed several fundamental algorithms and brought them to users by developing interactive software tools (e.g. Netlab pattern analysis toolbox in 2002 (more than 40,000 downloads), Data Visualisation and Modelling System (DVMS) in 2012).

Industrial products. These software tools are used by industrial partners (Pfizer, Dstl) in their business activities. The algorithms have been integrated into a commercial tool (p:IGI) used in geochemical analysis for oil and gas exploration with a 60% share of the worldwide market.

Improving business performance. As an enabling technology, visual analytics has played an important role in the data analysis that has led to the development of new products, such as the Body Volume Index, and the enhancement of existing products (Wheelright: automated vehicle tyre pressure measurement).

Impact on practitioners. The software is used to educate and train skilled people internationally in more than 6 different institutions and is also used by finance professionals.

Submitting Institution

Aston University

Unit of Assessment

Computer Science and Informatics

Summary Impact Type

Technological

Research Subject Area(s)

Information and Computing Sciences: Artificial Intelligence and Image Processing, Computation Theory and Mathematics, Information Systems

Large-scale evidence to influence international cardiovascular guidelines-Danesh

Summary of the impact

The Cambridge-led Emerging Risk Factors Collaboration (ERFC) is a global consortium involving individual-participant data on 2.5 million participants from 130 cohort studies. The ERFC has helped optimise approaches to cardiovascular disease (CVD) risk assessment by: 1) quantifying the incremental predictive value provided by assessment of risk factors 2) evaluating the independence of associations between risk factors and CVD and 3) addressing uncertainties related to the implementation of screening. ERFC publications on lipids, lipoproteins, and inflammation biomarkers have been cited by 9 guidelines published since 2010, including those of the European Society of Cardiology and the American Heart Association.

Submitting Institution

University of Cambridge

Unit of Assessment

Public Health, Health Services and Primary Care

Summary Impact Type

Health

Research Subject Area(s)

Mathematical Sciences: Statistics
Medical and Health Sciences: Public Health and Health Services
Economics: Applied Economics

Removing Barriers to Learning for Visually Impaired Children and Adults

Summary of the impact

The Visual Impairment Centre for Teaching and Research (VICTAR), which focuses on understanding and removing the barriers that prevent people with visual impairment accessing education, has been particularly effective in: securing legislative change for braille readers (e.g. the braille labelling of medication); influencing policy documents of NGOs involved in supporting people with visual impairment (by providing reliable and up to date statistics on employment, and the factors associated with employment); and influencing the professional training of teachers who support visually impaired pupils (by improving teacher reflection and systematic record keeping).

Submitting Institution

University of Birmingham

Unit of Assessment

Education

Summary Impact Type

Societal

Research Subject Area(s)

Medical and Health Sciences: Public Health and Health Services
Education: Specialist Studies In Education
Psychology and Cognitive Sciences: Psychology

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