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The worldwide population of mobile TV subscribers had almost quadrupled from 75 million in 2008 to 271 million in 2011, and it is expected to reach 792.5 million by 2014 according to RNCOS report (an industry and consultancy firm) on Global Mobile TV Forecast to 2013. The recent roll-out of 4G in the UK strongly features its capacity to deliver real-time TV programmes and videos with high-definition image quality on their mobile devices. Brunel Wireless Networks and Communications Centre developed a global schema, DVB-CBMS (Digital Video Broadcast - Convergence of Broadcast and Mobile Service), subsequently adapted as OMA-BCAST (Open Mobile Alliance - Broadcasting Services Enabler Suite), which enables users to access mainstream TV channels at real time through various networks such as DVB-H in Europe, DVB-SH (satellite) in the USA and DVB-NGH in China.
OMA-BCAST has been successfully used in South Africa, Nigeria and Ghana since 2010: a digital satellite TV service provider, DStv Mobile, delivers mobile TV programmes to its 6.7 million subscribers in Africa. In Europe, 3 Italia offered DVB-H customers free access to six TV channels in 2008; 3 Austria had 90,000 subscribers to its DVB-H mobile TV service between 2008 and 2009. Major mobile phone manufacturers such as Nokia, Samsung and LG have launched special mobile TV editions (e.g. Nokia 5330, Samsung, Philips, Garmin, LG, Motorola, Sagem, ZTE, etc) using DVB-H technology and the convergence system.
The switch of the nation's televisions to receive digital signals is widely acknowledged as the biggest government-enforced change in British life since 1971's decimalisation. Jonathan Freeman's research on the human factors of digital switchover is recognised as an essential source of information to government, industry, and consumer groups (including charities such as RNIB) and therefore as a key foundation in the success of the switchover. In particular, his research influenced the design of easy-to-use TV equipment, and communications about switchover to different types of viewer, improving the experiences of millions of TV viewers in the UK and beyond.
Professor Patrick Dunleavy, as Director of the LSE Public Policy Group (PPG), has led a research programme on digital era governance. The results of this programme, through published research, evidence to Parliament and direct consulting to government agencies (including the National Audit Office), have had a significant impact on the UK government's approach to the delivery of government services online. Specifically, the research has allowed the government to develop policies that have facilitated speedier and more effective digital changes, and increased the breadth and quality of public service delivery online.
Research on software and service engineering conducted at the University of East London has been successfully applied to the international telecom sector, within which it has contributed to the creation by Telecom Italia of a context-aware service platform and of mobile Value-Added Services based on that platform. The application of our work has had a positive impact on Telecom Italia's software development process, enabling an easier and faster integration of heterogeneous services necessary to provide mobile Value Added Services. The principal benefits have been to Telecom Italia's customers through the provision to them of improved telecom services, and to the company itself, which has been able to increase its customer base and profitability.
Expertise in mobile and location-aware web applications has underpinned the development of a revolutionary new security alarm system. Collaboration with an SME created, for the first time, a system to alert customers in real-time, via sensor-triggered cameras and phones. The impact of this collaboration has been to transform a UK company from a distributor of hardware to a leading innovator in security. More than £1 million of the company's £1.9 million turnover for 2012 was directly attributed to sales of the new system, now operating at more than 800 sites, providing improved security and cost savings — for example through preventing metal theft — for commercial, transport, ecclesiastical and construction sites across the UK.
Since 2008, drawing on the findings of the EU-funded project Digital TV for ALL (2008-2011) and on his book Subtitling through Speech Recognition: Respeaking (2011), Dr Pablo Romero-Fresco has researched and promoted a new technique to guarantee that deaf and hard-of-hearing people around the world can have access to live programmes and public events through speech recognition-based subtitles. The impact achieved as a result of this research is three-fold:
Since 2000 the Child and Woman Abuse Studies Centre (CWASU) has produced a body of research that has had significant impact for victim-survivors of violence against women (VAW) at policy and practice levels. We have evaluated new and emerging forms of support provision (Sexual Assault Referral Centres), tracked attrition in criminal justice responses to rape in England, Wales and Europe, mapped the `postcode lottery' of specialist services across Great Britain, and developed minimum standards for specialist services across Europe. Our research highlighted promising practices that led to a national rollout of specific forms of provision and central government funding for specialist services. We were among the first researchers in the UK to draw on human rights principles to illuminate the responsibilities of states to provide services, principles further elaborated in the 2011 Council of Europe Convention. Evidence here demonstrates that responses to victim-survivors across a number of arenas — criminal justice, specialist NGOs, and statutory health agencies — have been enhanced at an unprecedented level because of our work. More widely, our research has rekindled scholarship on sexual violence.
CWASU's role as independent academics... is crucial for both the voluntary and community sector and for statutory bodies like the Mayor's Office for Policing and Crime. They understand the issues on the ground from the perspectives of women and girls and... have developed cutting edge research and responses to complex problems to provide a robust evidence base for the sector to use in their advocacy work (Policy and Delivery Officer, Violence against women and gangs, Mayor's Office for Policing and Crime).
The ... evaluations of models of service delivery are invaluable in providing us with the information and tools to undertake the work that we do, both nationally and locally. The knowledge that we gain from CWASU informs and shapes our work as we continue to strive for improved responses to violence against women (Manager, Women's Aid, England).
This case study shows how high quality research into the key problems in communicating the European Union and its ideas and policies, together with the interactions of the researchers involved with politicians, media personnel and officials, had a significant impact on how the EU communicates with its citizens. Between 2008 and the present the resulting identifiable impacts have included a significant on-going contribution to the thinking that has occasioned major reforms in the press and information policy of the European Parliament. Key recommendations of the UoA's research have become the practice of the Parliament.
This case study describes the impact of research by Julie Marshall and Juliet Goldbart on international development; specifically on the lives of people with significant disabilities in Majority world countries. Research on delivering appropriate services to people with speech, language and communication disabilities has led to a Nuffield-funded project to mentor graduates from the first speech and language therapy qualifying programme in East Africa, providing much needed professional input in Uganda, Kenya, Rwanda and Tanzania.
Related research on the need for appropriate services, and the form these services might take, has resulted in a model of service delivery in slum areas (bustees) of Kolkata (formerly Calcutta), which has now been rolled out to 69 sites across the Greater Kolkata area. In addition to direct impact on rehabilitation services, impact is evident in the development of culturally appropriate training materials and training for health and education workers in East Africa, India and the U.K.
While indexes exist that measure the maturity of the provision of eGovernment services from the government perspective (e.g. UN eGovernment Development Index, http://unpan3.un.org/egovkb/global_reports/12report.htm), there are no reliable standards that incorporate the citizen perspective into benchmarking of government effectiveness. Brunel research has included both government and citizen assessments and, through a more holistic approach to eGovernment evaluation, has helped Turkey and other governments to improve their e-government services.
EU funded CEES (Citizen-Oriented Evaluation of e-government Services) project delivered a new evaluation model, called COBRA (Cost, Opportunity, Benefit, Risk Analysis), for benchmarking e-government services from the citizens' perspective. CEES led to COBRA's adoption by Turksat, the Turkish central e-government service provider which has 12 million citizen users — leading to e-government service improvement and more favourable citizen attitudes. E-government service providers such as ictQATAR and OMSAR (Office of the Minister of State for Administrative Reform) have adopted the COBRA framework to evaluate and improve their e-government services in Qatar and Lebanon respectively. COBRA has also been used in UK and Estonia leading to similar outcomes.
This research outcome enabled the launch of a new project, called I-MEET, that is extending the COBRA framework to include governments' perspectives and is being applied to Qatar, Lebanon and the UK.