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The impact claimed is the international uptake and successful commercialization (as www.carmtraining.org) across public, private and third-sector organizations, of a pioneering method for communication skills training called the `Conversation Analytic Role-play Method' (CARM). CARM's development was funded by the ESRC knowledge-exchange scheme and is based on research conducted at Loughborough University. It has reach and significance in attitude change in training culture: 130+ workshops have taken place at 60+ organizations since 2008. CARM's impact on training practice is evidenced by its accreditation by the College of Mediators for the Continuing Professional Development of mediators. CARM won Loughborough's Social-Enterprise Award (2013).
Rock researches the comprehensibility and effect on readers and hearers of police language. She has deployed this research in a long-term collaboration with South Wales Police (SWP) and their associated agencies, such as trainers and interpreters. Rock has used her research findings to offer tailor-made solutions to a range of specific problems that SWP have identified in their communications with the public. So as to build capacity rather than creating long-term dependency, she places strong emphasis on acquainting the in-house staff sufficiently with her research to enable them to understand the potential options available, and to contribute to developing the best outcomes. Her interventions focus on written and spoken communications with the public relating to complaints, victim care, interviewing and interpreting. Outcomes have been major revisions to texts and permanent modifications to individual and organisational practices.
The impact of the research at Loughborough University from 1999 to date has transformed informational processes in Leicestershire Police and has been adopted by other Police forces across the UK and internationally. Within Leicestershire it has led directly to [5.1]:
Loughborough University research into the threats and opportunities presented by the growth of shared service centres has directly influenced the strategies and practices of a wide range of organisations confronted by changes in the provision of business support services. It has influenced the educational policy of the world's largest professional body of its kind, the Chartered Institute of Management Accountants, which has acknowledged the work as "an exemplar" that has had a "profound effect" on the industry. Through a pioneering forum for sharing business knowledge, it has also helped to shape the working methods of global companies, including Rolls-Royce, national organisations, including the Post Office, and numerous SMEs and new firms.
Aston Business School has changed business activities of major reinsurance firms and awareness and understandings in the global reinsurance industry. It has done so by producing an integrated suite of strategy tools to support strategic positioning, relationship management and risk analysis and trading. Reinsurance firms have adopted these tools in their internal practices, for example, to increase premium income from target clients. The implementation of these tools was facilitated through 58 tailored reports to firms worldwide, 22 commissioned company-specific strategy workshops, targeted distribution of our industry reports, invited presentations at prestigious events, and training activities for reinsurance professionals.
King's research on interactive service work changed understanding of the causes of absenteeism at the Metropolitan Police's Central Communications 999 emergency call centres in London. This led to the implementation of new human resource policy initiatives to tackle the problem and, as a result, reduced absenteeism by approximately one third, from 17.47 days per staff member in April 2011 to 11.13 days in April 2013 and saved the emergency 999 Service in excess of £1 million in sick leave payments. The Metropolitan Police commissioned this research on the basis of long-term, continuing research on interactive service work at King's. The human resources initiatives associated with the marked reduction in absenteeism included an extensive training programme to facilitate a more participative form of supervision and the introduction of new shift arrangements.
Since 1993, the outcomes of preservation management research at Loughborough University have:
[Key: Bold: text from REF guidelines; Bold italic/italic: emphasis; Superscript: references in sections 3 and 5]
Research by Chadwick has influenced research protocols and policies regarding the ethical consequences of collecting DNA for research. Her impact is most visible in the Personal Genome Project, and the work of the Nuffield Council on Bioethics, UN Food and Agriculture Organisation, Human Genome Project and H3Africa. Her contributions to discussions and documents resulted in changes to how consent is gained from DNA donors. In particular, the changes address important issues that she raised regarding the practicality and acceptability of the undertakings made in current consent protocols about confidentiality and the future use of data. Chadwick's underpinning research claims relate to the fact that genetic information, and the attendant genetic technology, are derived from, and significant to, populations as a whole. She maintains that biotechnological advances are changing our ethical values, particularly regarding conflicts between personal interests and large-group needs. For her, practical ethics cannot apply normative ethical concepts and theories arising from abstract philosophical reasoning. Rather, the conceptual and theoretical structures themselves must be developed through philosophical engagement with the scientific details of the project. Her collaboration with bodies responsible for the protocols of consent reflects a `bottom-up' moral philosophy rather than the traditional `top-down' theory-driven approach.
BEAA's large-scale research designing and testing alternative grazing management systems for the uplands has achieved impact on the environment and economy. Environmental policy and its implementation via agri-environment schemes has been directly and indirectly influenced, with the evidence provided by the research vital to the development of grazing prescriptions and related payment structures by government agencies and conservation bodies. The results have also benefitted the upland farming community by identifying opportunities for improved productivity and hence economic viability; through e.g. more efficient use of pasture resources leading to higher growth rates for forage-based systems and reduced reliance on purchased feed and fertiliser.
This case study describes the impact of research undertaken within Business and Management on the ownership, governance and management of co-operatives, charities and social enterprises. It describes how developing the concept of communitarian pluralism led to changes in the management and teaching of social enterprise locally, nationally and internationally. We show the impact on professionals, and lecturers and students in other HEIs. We provide evidence that impact activities changed the way organisations and consultancy bodies conceptualise social enterprise, and how this catalysed the formation of an association to advance communitarian pluralist design principles.