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The importance of person-centred social support has been recognised by successive governments as central to the development of effective and supportive social care services. The research led by Brunel and funded by the DoH and the Joseph Rowntree Foundation, made a substantial contribution to the enhancement of UK social care policy and practice in relation to the personalisation agenda. Parliamentary committees and policy consultation used the research to develop new social care policy. Standards of service care delivery were developed and implemented in partnership with service users; these were adopted at a policy and practice level. The development and use of evidence based practice guides, training programmes and web resources facilitated the successful adoption and implementation of person-centred support nationwide. In summary, public debate was influenced, equality and empowerment for service users was advanced, national policy and practice enhanced, health and welfare improved and economic impacts achieved.
Research at Newcastle has made a significant contribution to the public services modernisation agenda in the areas of inter-agency working and information-sharing. The research showed that effective information-sharing required not just that different information systems are made compatible with each other, but also that people from different professional cultures are enabled to work together through a common understanding of information governance issues. In active collaboration with a range of service providers, a number of processes and tools were developed for the significant benefit of service users. They have been implemented in a variety of policy settings, including children's services and adult social care, and have informed current programmes funded by the UK government.
Bradford academics developed a research framework to understand equality, diversity and inclusion which health organisations used in formulating policy and practice. This led to more effective engagement in these issues thereby improving community wellbeing and addressing health inequalities. The framework informed changes in the commissioning and delivery of local community health services and in national level human resources rationale. A service provider redesigned their preventive services, incorporated novel employment and peer adviser opportunities and achieved higher levels of engagement and service use within their diverse community. The framework has been used by a range of organisations including Brap and Gateway Family Services, to underpin their participation-based, voice-centred research. Notably McMillan Cancer Support has used the voice-centred approach, developed by Brap using the Bradford framework, to develop their policy and practice.
This research addresses the long-recognised need for the development of collaborative research to develop shared understandings across professional groupings in local authorities. It has had major impact on policy and decision making at strategic and operational levels on the development and management of inter-professional partnerships in local authorities and public service agencies in the North West of England. It has also enabled substantial financial savings by improving decision making through developing inter-professional management strategies, and led to the growth of an international network of scholars through a Special Interest Group of the American Educational Research Association (AERA) and the development of two research scholarships in conjunction with Cheshire Fire and Rescue Service and two Academy Schools in Cheshire and Merseyside.
Research in CTISS (Centre for Translation and Interpreting Studies in Scotland) by Böser, Mason, Perez, Wilson on face-to-face interpreting has facilitated equal access to justice for speakers of foreign languages in police investigative processes at national and international level. Three mature strands of impact can be identified:
Since 2009 the focus and driver for this impact has been the transposition of European milestone legislation on language rights in criminal proceedings (EU Directive 2010/64).
This case study focuses on the research conducted by members of the UoA examining the services offered to service users and carers in secure settings. This includes forensic mental health services and prisons. It has had a significant impact on the development of professional practice in secure settings based on the views, experiences, and needs of service users and carers. It has established service user and carer engagement in research conducted in secure settings. It has also informed service and policy developments in the United Kingdom and internationally.
The importance of public and user involvement in the development and delivery of research, policy and practice is now widely recognised. Nonetheless, service providers continue to experience difficulties in meaningfully involving service users and carers in their work in spite of the fact that this is a legal and policy requirement. Researchers, policy makers and providers do not always have the knowledge and skills effectively to involve the public and service users and carers. This case study describes the very significant impact of one piece of research designed to address these challenges in Northern Ireland. This research is presented as an example of impact because it has resulted in significant changes to the policies and practices of the three key organisations funding the research.
Healthy Living Pharmacies (HLPs) represent a new concept in community pharmacy services designed to meet public health needs through a nationally agreed but locally commissioned tiered framework. The White Paper, Pharmacy in England: Building on strengths, delivering the future, published in April 2008 described the role community pharmacy could play in supporting public health: "Pharmacies will become healthy living centres: promoting and supporting healthy living and health literacy; offering patients and the public healthy lifestyle advice, support on self care and a range of pressing public health concerns; treating minor ailments and; supporting patients with long-term conditions". A national framework for HLPs was developed then ratified by the National Public Health Leadership Forum for pharmacy (PHLFP) in January 2010. This was tested in Portsmouth Primary Care Trust. Findings of the project led to the HLP concept being rolled out across England in 2012 to 20 pathfinder sites (areas, regions, site sounds like an individual pharmacy) involving 100 pharmacies. As of March 2013, there were 478 HLPs across 28 areas and presently there are 721 HLPs in over 35 areas. There are a range of impacts that can be demonstrated from this research including changes to community practice and government policy; increase in public use of pharmacies and improved patient outcomes.
This case study draws on work undertaken by the Centre for Social Action (CSA) to improve publicly funded services through service-user engagement in both research processes and service delivery. The centre combines applied social research with service and policy evaluation, consultancy, training and information services to the fields of youth work, community development and social and health care. The social action methodology for practice and research undertaken using this participatory approach has had an impact on services and policy internationally (e.g. classroom teaching in the US and the development of social work services in Eastern Europe), nationally (e.g. evaluations of national youth participation projects such as Participation Works and U R Boss for the Howard League) and locally (e.g. work with Leicester City Council). Impacts have been wide ranging, and include methodological innovation, development of training curricula and materials for practitioners, and policy changes which have a profound impact on people's lives.
The Whole System Demonstrator (WSD) research programme is a project funded by Policy Research Programme Department of Health and led by academic staff at City University London which investigates how technology can help people manage their health and safety while maintaining their independence. The WSD evaluation provides scientific evidence that has influenced and continues to influence public policy debate in the UK and internationally. It has shaped UK Department of Health policy and strategies regarding deployment of tele-assistive devices to meet the growing health and social care demands in a changing population. And it is helping to shape manufacturers' design of services with the user in mind and how health and social care providers offer tele-assistive services.