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This case study refers to the work in supporting SMEs' e-business adoption undertaken by staff in the Business and Information Systems Research Centre (BISC) led by Professor Duan. Our research was supported by a number of EU funded projects, including VEGNET (knowledge transfer in e-supply chains), TRIMAR (e-marketing for SMEs), TRICTSME (e-commerce in SMEs), LFEC (Languages for e-commerce), Webstep (Business website design for SMEs), amongst others. SMEs are the principal beneficiaries of all these projects, with our research impacts on SMEs including:
Impacts include:
Through repeat-funded projects, Business and Information Systems Research Centre (BISC) has developed strong European collaborations with Research Technology Developers (RTDs), SMEs and public body partners. Funded projects have addressed European R&D dissemination and use in health-based SMEs; knowledge transfer in the environmental sector; and knowledge transfer in manufacturing.
Since its inception in 2005, Bangor Business School's Centre for Business Research (CBR) has developed a research agenda focusing on the North West Wales (NWW) EU convergence region, which is dominated by Small-to-Medium sized Enterprises (SMEs) with a distinctively bilingual (Welsh/English) flavour operating in a rural setting. This research has had a significant impact on both local and regional economies by changing the strategies for innovation and growth of individual SME's. The achieved impact came in the form of tangible growth (5% in one instance), successful bidding & grant acquisition (£400K in one case), improved marketing and customer-management, and enhanced knowledge transfer partnerships, which are reflected in greater employment opportunities as evidenced from the supportive statements of the main users of this research
Research by Professor Richard Thorpe from 2003 to 2010 at Leeds University Business School (LUBS) on management learning and leadership in small and medium-sized enterprises (SMEs) has impacted three groups: (i) business education providers (universities, colleges and training organisations), who have used the research to improve the training and education they provide for SMEs; (ii) SME owner-mangers, who have been exposed to the research when attending business programmes, which has enabled them to build on their entrepreneurial behaviour and improve their strategic planning; (iii) government, regional and sector policymakers, who have used the research in policies designed to generate growth in SMEs.
Our research has impacted on the development of Small and Medium Sized Enterprises (SME) leadership and management policy and practice over the last decade. Through our knowledge exchange activities with the Council for Excellence in Management and Leadership, the Institute of Directors, the Northern Leadership Academy and the UK Commission for Employment and Skills, we have influenced policy, informed by the interests of the SME community. The research is cited in government White Papers and influential policy papers and continues to have impact at the local level through action learning to support SME development and at the national level through contributions by the Northern Leadership Academy to Government.
The Promoting Sustainable Performance project engaged with over 300 small to medium sized enterprises in Kent and 12 of the national and local government bodies or industry associations that support them. The research identified a set of ten growth enablers for ambitious SMEs and the findings formed the basis of a pioneering research-led executive education programme for smaller businesses (The BIG Journey). Participating SMEs report quantifiable benefits to sales, turnover and expansion through their engagement with Promoting Sustainable Performance's executive education initiative, whilst policymakers used this research to inform strategy on issues such as inward investment, high growth firms and regional business support.
The Leading Enterprise and Development (LEAD®) programme has supported skills development by over 3,000 small-and-medium sized enterprise (SME) owners, creating over 10,000 jobs. Four franchises now operate: LEAD North West, South West, London and Wales. Developed by the Institute for Entrepreneurship and Enterprise Development (IEED), LEAD's syllabus includes action learning, coaching, shadowing, exchanges and reflection. LEAD has featured on BBC TV and Radio 4, and cited in the House of Lords Select Committee SME Exports report. The research insights and impact of LEAD informed a successful £32 million Regional Growth Fund bid to support business growth in 20 UK cities.
Research published by Pugh, Wyld and Tyrrall (2001) was adopted by the Campaign for Real Ale (CAMRA) and the Society of Independent Brewers (SIBA) to provide the theoretical and empirical underpinnings of their lobbying campaign for a sliding scale of excise duty for small breweries (also known as "progressive beer duty"; henceforth, PBD). This campaign led to the introduction of PBD in the 2002 Budget. Subsequent evaluation (Wyld, Pugh and Tyrrall, 2010) established that PBD has helped to generate new businesses (well over 100) and new jobs (at least several hundred) that otherwise would not have been brought into existence.
Research into entrepreneurship and business start-up at Manchester Metropolitan University has created know-how to support new entrepreneurs and to guide established businesses through renewal and change. With an emphasis on "knowledge in action", MMU's entrepreneurship research has provided a cornerstone for start-up, growth and leadership programmes offered by the university's Centre for Enterprise (CfE), and seen by owner-managers themselves as positively impacting directly on their businesses. Utilising research-based knowledge, CfE has worked with 150 start-ups and 1,500 small firms and social enterprises in the North West of England, fostering job creation, access to funding, and business growth.
The Lord Ashcroft International Business School (LAIBS) has had ongoing impact on SMEs and their internationalisation. The underlying research by Mughan and Lloyd-Reason successfully made the case for regional support to encourage and stimulate export activity. Following on from this work, the CURA-B project has had impacts for SMEs, economic support agencies, key customers and knowledge centres in the Assistive Technology (AT) sector. LAIBS has worked with SMEs, economic support agencies and key customers in coaching and consultative roles and through hosted large-scale engagements. LAIBS has helped shape the ecology of the support infrastructure now being put in place in the East of England, West Flanders, Nord-Pas-de-Calais and Zeeland.