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The volume and diversity of data that companies need to handle are increasing exponentially. In order to compete effectively and ensure companies' commercial sustainability, it is becoming crucial to achieve robust traceability in both their data and the evolving designs of their systems. The CRISTAL software addresses this. It was originally developed at CERN, with substantial contributions from UWE Bristol, for one of the Large Hadron Collider (LHC) experiments, and has been transferred into the commercial world. Companies have been able to demonstrate increased agility, generate additional revenue, and improve the efficiency and cost-effectiveness with which they develop and implement systems in various areas, including business process management (BPM), healthcare and accounting applications. CRISTAL's ability to manage data and their provenance at the terabyte scale, with full traceability over extended timescales, based on its description-driven approach, has provided the adaptability required to future proof dynamically evolving software for these businesses.
This case study embodies a non-linear relationship between underpinning research, software development and deployment. It involves computer science research at UWE in conjunction with its applied development for the world's largest particle physics laboratory and onward deployment commercially into private sector industry.
This case is based on economic impact. It shows how research by Professor Michael Wooldridge at the University of Liverpool on the Gaia Methodology for agent-oriented software engineering improved the performance of the Swiss company Whitestein Technologies AG and of international users of its key product. Specifically, the research enabled Whitestein to develop its business process management system (BPM) Living Systems Process Suite which delivers several million pounds per year of revenues, corresponding to 50% of their total business revenues. Users of Whitestein's Living Systems Process Suite since 2008 include Daimler AG, Transcor Astra Group, Vienna Insurance Group, and the US Department of Veterans Affairs. In 2010 Gartner, the world's leading IT advisory company, recognized the impact and innovation of the Living Systems Process Suite by naming Whitestein a Cool Vendor in BPM.
Researchers from this UoA developed 3D modelling techniques and virtual visualisation software to help car-makers address potential imperfections (gaps between panels, misalignments, etc) that arise during vehicle assembly, even when all part dimensions are manufactured to within their tolerance range. The University of Leeds spun out Icona Solutions in 2003 to develop and exploit this intellectual property. Icona's Aesthetica software was launched in 2006, and since 2008 it has been licensed by over 20 automotive companies in 10 countries. The software has contributed to improvements in the design and manufacture of around 70 different vehicle lines, reaching over 40 million consumers, and saving car-makers approximately £25 million in efficiency and cost savings (including reduced scrap and rectification costs). Icona's turnover since 2008 is well over £1 million.
A spin-out company, Contemplate Ltd, is using advanced static analysis technology in global top-ten investment banks and other clients to discover previously undetected defects in enterprise-scale business-critical multi-threaded Java codebases. The impact is in terms of the benefits delivered to Contemplate's clients by this technology and in terms of the formation and growth of Contemplate as an employer and a successful business.
Motors are at the heart of all electric machines. World-leading software developed at the Scottish Power Electronics and Electric Drives (SPEED) Laboratory at the University of Glasgow has been used to design thousands of new motors, enabling the manufacture of millions of machines across a range of industrial sectors. From compressors in refrigerators to the motors in power tools, SPEED has improved the design of products manufactured by over 60 companies across the world including Bosch, General Motors, Grundfos and Rolls Royce. In 2011, the SPEED Laboratory was purchased by CD-adapco, the world's largest independent provider of computer-aided engineering simulation software.
Bath research on the design of multi-agent software systems governed by norms and institutions has directly influenced the development of the essential business systems of an internet-based trading company, and been instrumental in their success.
The Book Depository (BD) was founded in 2004. In 2005, their Chief Technical Officer, Emad Eldeen Elakehal, sought the expertise of Julian Padget in the Department of Computer Science at Bath, and began a part-time PhD, working on the application of normative frameworks to the design and implementation of business systems. Elakehal has applied these principles in the design and construction of two key subsystems of BD's software infrastructure: the catalogue maintenance system (live since 2006) and the price checker and setter system (since 2008). Their effectiveness has underpinned the growth and success of the company by providing robust software implementation of business processes that adapt to changing market conditions. The company's turnover grew from £24M to £120M from 2008 - 2011, and continues to grow. The software systems enabled this growth to take place with no increase in the operations team's manpower, and now handle a catalogue of over 8 million titles, from 120 suppliers, all available within 48 hours to customers on the Book Depository's own web site or via Amazon's marketplace: all Amazon book customers have seen offers of books generated by this software. The software underpins BD's award-winning business, a unique offering in the book retail sector which attracted takeover by Amazon in 2011. BD's Managing Director states that "without the agent/norm based technical systems not one of the business' USPs could have been effectively realised."
Working with a farming co-operative in India, this project developed new software design and deployment methodologies to create a mobile phone system, Kheti, (Ref 4) for providing on-the-spot, and locally relevant agricultural advice.
In trials, Kheti handled queries from over 100 different farmers, helping to avoid critical threats to their crops and livelihoods.
Software companies employed the methodologies: Safal Solutions applied them to microfinance IT projects in India, generating savings for over one million people; SAP Research used methods evolving from this project to create technologies for supply chain management by thousands of small-scale Cashew and Shea Nut farmers in Ghana, Burkina Faso and Ivory Coast.
The case described shows that our research reporting on the limitations and challenges associated with traditional approaches to presentation and management of information search results for different types of users has led to design and implementation of non-conventional user interface technology - INVISQUE (Interactive Visual Search and Query Environment [7]). This technology has had a direct influence and usage in a range of domains including information seeking in Citizens Advice Bureaux and in the security domain both nationally (UK Ministry of Defence) and internationally (US Dept. of Homeland Security). The research has created a community of practice around the emerging field of Visual Analytics and has formed the basis of a successful FP7 project (EC grant €13.1M) bringing together a consortium of 18 industrial, internationally leading Visual Analytics researchers (e.g. PNNL, University of Konstanz, City University London), and police end-user partners, from across the UK, Europe and the US.
Our research in complex user interface design for environments where there is need to support a high cognitive overload as well the need to support variability of user interface design has led to impacts on the design of products and services in two organisations addressing the domains of crisis management software and nuclear power plant industry. In the former case, research arising from our investigations of user behaviour in complex systems has been applied by adopting our Variable Uncertainty Framework (VUF) into the software product `VSL Planner' developed by VSL Systems AB and the `XVR' product developed by E-Semble Systems. The XVR product has recently been sold to the London Fire Brigade. Related to this, our research on complex task analysis, specifically in abnormal situations resulted in a second conceptual framework that extended the Task Complexity (TACOM) methodology that has been used to inform and guide the Korean Atomic Energy Institute in their work on designing and implementing modern control rooms for atomic power stations in South Korea. The safety critical nature of these interfaces means the potential impact of this work is very high, as any failure could have catastrophic consequences.
The loss of biodiversity is an issue of global concern. This has prompted intergovernmental aims and global campaigns, administered by organisations such as the World Wide Fund for Nature and the International Union for Conservation of Nature, to halt the rate of species extinction. A major hurdle in these initiatives was the lack of any form of definitive list of the World's species. Species data was scattered across hundreds of local databases, created and interpreted differently by many scientists. No uniform, agreed catalogue existed. However, research produced at the School of Computer Science, at Cardiff University, resolved this. The use of data modelling, constraint checking techniques, protocols and processes to amend conflicts have enabled Species2000/ITIS to produce the Catalogue of Life: www.catalogueoflife.org. This federated database is the most complete set of species data anywhere in the world, comprised of 1.4 million entries. It is accessed by approximately 30,000 users worldwide, each month, and utilised by governments across the globe for nature conservation, import control and predicting the effects of climate change. Other users include charities, specialists, scientists, publishers, students and members of the public worldwide. Therefore the categories of impact claimed are threefold - environmental, economic and impact on society, culture and creativity.