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Dr Alexandros Paraskevas has demonstrated the benefits of implementing academic research and `scientific rigour' into global business practices. His conceptual approach to risk and crisis management has become highly acclaimed within the hospitality industry and has strengthened practices in a turbulent business environment. His research pioneered an effective partnership between the Oxford School of Hospitality Management and InterContinental Hotels Group (IHG), resulting in the Group developing new risk management practices, enhancing its effectiveness in managing risks, saving costs and gaining worldwide recognition as industry leader in the field. These practices are continuously shared with the broader H&T industry through appropriate fora and dissemination platforms.
The case study captures and describes the outputs and impacts arising from cumulative research on the theme of accessibility in transport and urban design. Impacts are evidenced both through the research process in terms of end-user engagement, collaborative research and real world test bed research (local communities and neighbourhoods); and through intermediary and professional/ practitioner body validation, policy-making and take up of research findings and guidance/toolkits arising. Impacts have also occurred through wider dissemination, follow-up research and collaboration both nationally and internationally.
Over a decade's research by Introna and Hayes has investigated the biases inherent in automated systems. As part of this research they showed that the design and use of plagiarism detection systems (PDS), used by Higher Education Institutions (HEIs) worldwide, may be unfair due to their embedded values and assumptions. A series of reports, workshops and supporting resources, using these insights, have transformed writing support and teaching practices at no less than 32 HEIs nationally and internationally, affecting lecturers, support staff and student union representatives. As a result, at least 10 HEIs have developed less punitive policy frameworks and taken a more developmental approach, leading to a much fairer treatment of plagiarism cases.
Employee relations in Britain have undergone fundamental change in the last three decades. Research by Lewis, Upchurch, Croucher and other colleagues has tracked these changes identifying the decline of collective bargaining and the rise of alternative forms of employee voice. The impact of this programme of research has been evident in influencing the evolution of wider public debate on issues of employee voice and shaping the development of policy frameworks and specific policy initiatives in the UK and abroad, particularly concerning whistleblowing. Impact has been apparent through influencing the development of employment culture and the respective practices of employers, unions, and human resources/industrial relations practitioners.
This case study demonstrates how research into Object Orientated programming has resulted in a feature-rich e-commerce platform that has transformed the management and operations of a traditional sheet music company (Faber Music) and its expanding business partner network.
Impact includes:
There is a growing demand for evidence of the impact that non governmental and private businesses are having. Research findings have led to a range of practical and policy developments related to encouraging organisations to measure their impact and use it both for their own development and to access more resources. This research has resulted in social impact measurement being introduced to many organisations and an improvement in the tools used. Research insights into how social impact can best be measured have led to changes in the practices of charities such as Citizens Advice and the use of a measurement tool by over 200 smaller organisations.
Research undertaken at Royal Holloway developed a theoretical Performance Audit (PA) model for evaluating the value for money (v-f-m) of the post-decision operational stage of Private Finance Initiatives (PFIs) and Public Private Partnerships (PPPs). Performance Audits (PAs) undertaken by national audit offices encountered difficulties in evaluating v-f-m, given their lifespan of 25 years or more. The model has impact in the UK and Australia, influencing national auditors in their development of PA of PPP/PFI, initially in the UK National Audit Office and directly during the REF 2014 period on the PAs in the Victorian Auditor General's Office (VAGO), Australia.
A Portsmouth team has helped revolutionise how flight data from aircraft flight recorders is being analysed. This has improved the corporate performance of a leading UK company in a globally competitive market by helping it expand its business in the UK and to subsequently compete in the dynamic North American market. Historically, data was manually evaluated on a flight by flight basis. Research by the Portsmouth team means such data can now be analysed automatically by artificial intelligence (AI), saving significant man-hours, and allowing the company to diversify domestically into a related market and to expand internationally. The techniques developed were subsequently applied in a new market, enabling the new corporate partner to realise savings estimated at £100,000 p.a.
The demise of Lehman Brothers in 2008 marked the start of the current financial crisis and illustrated some of the adverse consequences of linkages between banks. The prospect of systemic crises has concerned bank regulators and monetary policy authorities for many years. Research by Professor Altunbaş at Bangor Business School, in close collaboration with the European Central Bank (ECB), has had substantial impact over 2008-2013 by influencing priorities in the international policy debate on how bank innovation can influence the conduct of monetary policy. It shows that the effectiveness of traditional monetary policy transmission mechanisms (such as the bank lending channel) is reduced by securitization activity and this also exacerbates the risk-taking channel of monetary policy. Evidence of the impact and overall scope of Professor Altunbaş' research is reflected in reference to his research at the highest monetary policy levels in Europe as well as widespread recognition in official central bank and international organization publications.
A new design methodology which enhances the quality and accuracy of information derived from non-market valuation surveys is now the instrument of choice for many consultancy projects worldwide. The approach — known as Sequential Efficient Bayesian (SEB) design — enhances the decision-making process and the efficiency of service providers and is now available in major commercial software such as JMP from SAS (the integrated statistical software package created by SAS Corp and used by many businesses and academic institutions around the world). The methodology is routinely used in the design of surveys to analyse consumer and public choices in relation to willingness to pay for health, transport and environmental services. The research team's external affiliation since 2012 with the business consultancy CENSOC Sydney helps to provide tailored SEB designs to commercial clients, including several international, blue-chip corporations listed on the CENSOC site:http://www.censoc.uts.edu.au/about/members/external.html