Unit of Assessment: Business and Management Studies

REF impact found 410 Case Studies

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Academia-Industry collaboration in Risk Management – a case in the hospitality sector

Summary of the impact

Dr Alexandros Paraskevas has demonstrated the benefits of implementing academic research and `scientific rigour' into global business practices. His conceptual approach to risk and crisis management has become highly acclaimed within the hospitality industry and has strengthened practices in a turbulent business environment. His research pioneered an effective partnership between the Oxford School of Hospitality Management and InterContinental Hotels Group (IHG), resulting in the Group developing new risk management practices, enhancing its effectiveness in managing risks, saving costs and gaining worldwide recognition as industry leader in the field. These practices are continuously shared with the broader H&T industry through appropriate fora and dissemination platforms.

Submitting Institution

Oxford Brookes University

Unit of Assessment

Business and Management Studies

Summary Impact Type

Societal

Research Subject Area(s)

Commerce, Management, Tourism and Services: Business and Management
Studies In Human Society: Policy and Administration

Accessibility & User Needs in Transport for Sustainable Urban Environments (AUNT-SUE)

Summary of the impact

The case study captures and describes the outputs and impacts arising from cumulative research on the theme of accessibility in transport and urban design. Impacts are evidenced both through the research process in terms of end-user engagement, collaborative research and real world test bed research (local communities and neighbourhoods); and through intermediary and professional/ practitioner body validation, policy-making and take up of research findings and guidance/toolkits arising. Impacts have also occurred through wider dissemination, follow-up research and collaboration both nationally and internationally.

Submitting Institution

London Metropolitan University

Unit of Assessment

Business and Management Studies

Summary Impact Type

Societal

Research Subject Area(s)

Built Environment and Design: Urban and Regional Planning
Studies In Human Society: Policy and Administration

Addressing the Inherent Biases in Automated Systems: On Detecting 'Plagiarism'.

Summary of the impact

Over a decade's research by Introna and Hayes has investigated the biases inherent in automated systems. As part of this research they showed that the design and use of plagiarism detection systems (PDS), used by Higher Education Institutions (HEIs) worldwide, may be unfair due to their embedded values and assumptions. A series of reports, workshops and supporting resources, using these insights, have transformed writing support and teaching practices at no less than 32 HEIs nationally and internationally, affecting lecturers, support staff and student union representatives. As a result, at least 10 HEIs have developed less punitive policy frameworks and taken a more developmental approach, leading to a much fairer treatment of plagiarism cases.

Submitting Institution

Lancaster University

Unit of Assessment

Business and Management Studies

Summary Impact Type

Societal

Research Subject Area(s)

Education: Specialist Studies In Education

Alternative Forms of Employee Voice

Summary of the impact

Employee relations in Britain have undergone fundamental change in the last three decades. Research by Lewis, Upchurch, Croucher and other colleagues has tracked these changes identifying the decline of collective bargaining and the rise of alternative forms of employee voice. The impact of this programme of research has been evident in influencing the evolution of wider public debate on issues of employee voice and shaping the development of policy frameworks and specific policy initiatives in the UK and abroad, particularly concerning whistleblowing. Impact has been apparent through influencing the development of employment culture and the respective practices of employers, unions, and human resources/industrial relations practitioners.

Submitting Institution

Middlesex University

Unit of Assessment

Business and Management Studies

Summary Impact Type

Societal

Research Subject Area(s)

Commerce, Management, Tourism and Services: Business and Management
Psychology and Cognitive Sciences: Psychology

A novel e-platform that has transformed a traditional sheet music business into a global digital enterprise.

Summary of the impact

This case study demonstrates how research into Object Orientated programming has resulted in a feature-rich e-commerce platform that has transformed the management and operations of a traditional sheet music company (Faber Music) and its expanding business partner network.

Impact includes:

  • Adoption of an efficient electronic enterprise and distribution model that provides global reach at significantly lower costs;
  • Creation of a new income stream for the Company (£40k year 1, rising to £260k year 3 and growing) based upon digital distribution;
  • A novel e-partner scheme delivering benefits through access to a wider range of digital content and routes to market;
  • Mitigation of media piracy by being able to minimise the price differential as seen by the purchaser;
  • Recovery of $1million from an illegal download site in Russia who are now an e-partner.

Submitting Institution

London South Bank University

Unit of Assessment

Business and Management Studies

Summary Impact Type

Economic

Research Subject Area(s)

Information and Computing Sciences: Artificial Intelligence and Image Processing, Computer Software, Information Systems

Social impact of enterprises and charities

Summary of the impact

There is a growing demand for evidence of the impact that non governmental and private businesses are having. Research findings have led to a range of practical and policy developments related to encouraging organisations to measure their impact and use it both for their own development and to access more resources. This research has resulted in social impact measurement being introduced to many organisations and an improvement in the tools used. Research insights into how social impact can best be measured have led to changes in the practices of charities such as Citizens Advice and the use of a measurement tool by over 200 smaller organisations.

Submitting Institution

Middlesex University

Unit of Assessment

Business and Management Studies

Summary Impact Type

Societal

Research Subject Area(s)

Commerce, Management, Tourism and Services: Business and Management
Studies In Human Society: Policy and Administration, Sociology

A Solution for Assessing Value for Money (V-F-M) During the Operational Stage of Long Term Public Private Partnerships

Summary of the impact

Research undertaken at Royal Holloway developed a theoretical Performance Audit (PA) model for evaluating the value for money (v-f-m) of the post-decision operational stage of Private Finance Initiatives (PFIs) and Public Private Partnerships (PPPs). Performance Audits (PAs) undertaken by national audit offices encountered difficulties in evaluating v-f-m, given their lifespan of 25 years or more. The model has impact in the UK and Australia, influencing national auditors in their development of PA of PPP/PFI, initially in the UK National Audit Office and directly during the REF 2014 period on the PAs in the Victorian Auditor General's Office (VAGO), Australia.

Submitting Institution

Royal Holloway, University of London

Unit of Assessment

Business and Management Studies

Summary Impact Type

Economic

Research Subject Area(s)

Economics: Applied Economics
Commerce, Management, Tourism and Services: Accounting, Auditing and Accountability
Studies In Human Society: Policy and Administration

A world first in flight safety: University of Portsmouth academics bring avionic data analysis into the 21st century

Summary of the impact

A Portsmouth team has helped revolutionise how flight data from aircraft flight recorders is being analysed. This has improved the corporate performance of a leading UK company in a globally competitive market by helping it expand its business in the UK and to subsequently compete in the dynamic North American market. Historically, data was manually evaluated on a flight by flight basis. Research by the Portsmouth team means such data can now be analysed automatically by artificial intelligence (AI), saving significant man-hours, and allowing the company to diversify domestically into a related market and to expand internationally. The techniques developed were subsequently applied in a new market, enabling the new corporate partner to realise savings estimated at £100,000 p.a.

Submitting Institution

University of Portsmouth

Unit of Assessment

Business and Management Studies

Summary Impact Type

Technological

Research Subject Area(s)

Information and Computing Sciences: Artificial Intelligence and Image Processing, Information Systems
Commerce, Management, Tourism and Services: Transportation and Freight Services

Bank Securitization and Monetary Policy

Summary of the impact

The demise of Lehman Brothers in 2008 marked the start of the current financial crisis and illustrated some of the adverse consequences of linkages between banks. The prospect of systemic crises has concerned bank regulators and monetary policy authorities for many years. Research by Professor Altunbaş at Bangor Business School, in close collaboration with the European Central Bank (ECB), has had substantial impact over 2008-2013 by influencing priorities in the international policy debate on how bank innovation can influence the conduct of monetary policy. It shows that the effectiveness of traditional monetary policy transmission mechanisms (such as the bank lending channel) is reduced by securitization activity and this also exacerbates the risk-taking channel of monetary policy. Evidence of the impact and overall scope of Professor Altunbaş' research is reflected in reference to his research at the highest monetary policy levels in Europe as well as widespread recognition in official central bank and international organization publications.

Submitting Institution

Bangor University

Unit of Assessment

Business and Management Studies

Summary Impact Type

Economic

Research Subject Area(s)

Economics: Applied Economics, Econometrics
Commerce, Management, Tourism and Services: Banking, Finance and Investment

Bayesian design improves non-market valuation surveys

Summary of the impact

A new design methodology which enhances the quality and accuracy of information derived from non-market valuation surveys is now the instrument of choice for many consultancy projects worldwide. The approach — known as Sequential Efficient Bayesian (SEB) design — enhances the decision-making process and the efficiency of service providers and is now available in major commercial software such as JMP from SAS (the integrated statistical software package created by SAS Corp and used by many businesses and academic institutions around the world). The methodology is routinely used in the design of surveys to analyse consumer and public choices in relation to willingness to pay for health, transport and environmental services. The research team's external affiliation since 2012 with the business consultancy CENSOC Sydney helps to provide tailored SEB designs to commercial clients, including several international, blue-chip corporations listed on the CENSOC site:http://www.censoc.uts.edu.au/about/members/external.html

Submitting Institution

Queen's University Belfast

Unit of Assessment

Business and Management Studies

Summary Impact Type

Technological

Research Subject Area(s)

Mathematical Sciences: Statistics
Economics: Applied Economics

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