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5: Impacts on Public Order Policing

Summary of the impact

The death of Ian Tomlinson during the 2009 G20 summit protests in London led to a crisis in British Public Order Policing. Gorringe and Rosie drew on their ethnographic work on policing before, during and after a number of protest events in the UK to contribute to ongoing public debates and devise ways to minimise the risk of violence in police-protestor interactions. They have been interviewed by, or their research has been reported in, newspapers, radio or TV in Australia, Brazil, Germany, Greece, India, Romania and the UK. They have achieved impact on police thinking and practices by:

  • disseminating knowledge via contributions to police training, workshops for police officers, the practitioner magazine, Police Professional, and the practitioner-oriented journal, Policing;
  • advising on policing operations in Edinburgh, Glasgow and Sheffield.

Submitting Institution

University of Edinburgh

Unit of Assessment

Sociology

Summary Impact Type

Societal

Research Subject Area(s)

Studies In Human Society: Criminology, Policy and Administration, Sociology

3. Improving Community Policing

Summary of the impact

Pioneering research by the Universities' Police Science Institute (UPSI) has made police more effective at understanding and responding to crime and disorder. UPSI's work has provided an evidence base about how to engage effectively with communities so that policing interventions target those issues influencing how people think, feel and act about their safety. Key impacts have been: changing Home Office policy for the policing of antisocial behaviour across England and Wales; informing the Prevent counter-terrorism strategy for the UK and overseas and improving the outcomes of South Wales Police's Neighbourhood Policing Teams.

Submitting Institution

Cardiff University

Unit of Assessment

Sociology

Summary Impact Type

Legal

Research Subject Area(s)

Studies In Human Society: Criminology, Policy and Administration

Investigative interviews with suspects of crime

Summary of the impact

Both the introduction of legislation in England and Wales and the mandatory recording of interviews with criminal suspects has led to an increased examination and understanding of what happens in such interviews. Such studies have led to a prescribed framework, which following its implementation, has led to further study concerning its efficacy in gathering a reliable account. This case study, demonstrates how (through dissemination of the research and through working with practitioners) particular research findings concerning approaches to the investigative interviewing of suspects have influenced the practices of those users of the research both in this country and overseas.

Submitting Institution

University of Derby

Unit of Assessment

Law

Summary Impact Type

Legal

Research Subject Area(s)

Studies In Human Society: Criminology

2. Improving the effectiveness of police communication with the public in South Wales

Summary of the impact

Rock researches the comprehensibility and effect on readers and hearers of police language. She has deployed this research in a long-term collaboration with South Wales Police (SWP) and their associated agencies, such as trainers and interpreters. Rock has used her research findings to offer tailor-made solutions to a range of specific problems that SWP have identified in their communications with the public. So as to build capacity rather than creating long-term dependency, she places strong emphasis on acquainting the in-house staff sufficiently with her research to enable them to understand the potential options available, and to contribute to developing the best outcomes. Her interventions focus on written and spoken communications with the public relating to complaints, victim care, interviewing and interpreting. Outcomes have been major revisions to texts and permanent modifications to individual and organisational practices.

Submitting Institution

Cardiff University

Unit of Assessment

English Language and Literature

Summary Impact Type

Societal

Research Subject Area(s)

Education: Specialist Studies In Education
Psychology and Cognitive Sciences: Psychology, Cognitive Sciences

Improving Police Efficiency and Effectiveness through Mobile Technologies

Summary of the impact

The impact of the research at Loughborough University from 1999 to date has transformed informational processes in Leicestershire Police and has been adopted by other Police forces across the UK and internationally. Within Leicestershire it has led directly to [5.1]:

  • improved visibility and accessibility of police on the streets (risen by 44%),
  • less duplication in crime recording,
  • a reduction in vehicle travel and officer return journeys to police stations,
  • improved real-time access to criminal intelligence,
  • financial savings of in excess of £5m,
  • and better operational use of officer resources.

Submitting Institution

Loughborough University

Unit of Assessment

Communication, Cultural and Media Studies, Library and Information ManagementĀ 

Summary Impact Type

Legal

Research Subject Area(s)

Information and Computing Sciences: Information Systems
Commerce, Management, Tourism and Services: Business and Management
Studies In Human Society: Criminology

Improving telephone helpline effectiveness using new evidence-based training methods

Summary of the impact

Members of Loughborough University's Helpline Research Unit (LUHRU) have been researching, evaluating and advising on helpline services since 2000. LUHRU research on the exchange of talk between callers and call-takers on telephone helplines has had a significant impact on helpline training and quality control, benefitting helpline organisations, call-takers, and users. The impact has been realised through a) engagement activities that have increased understanding of helpline interactions amongst managers and call-takers, b) training and development activities that have changed call-takers' practices, and c) consultation and evaluations that have changed organisational policy and practice.

Submitting Institution

Loughborough University

Unit of Assessment

Communication, Cultural and Media Studies, Library and Information ManagementĀ 

Summary Impact Type

Societal

Research Subject Area(s)

Psychology and Cognitive Sciences: Psychology

Forensic linguistics: improving the delivery of justice

Summary of the impact

Research carried out at the Centre for Forensic Linguistics (CFL) at Aston has achieved the following significant impacts:

  1. Casework: Reports for forensic investigations, and provision of opinion and evidence for police investigations, criminal trials and civil proceedings, have all contributed to verdicts of guilt or innocence and to judgements in civil and appeal Courts.
  2. Policy development and training: Research findings have changed police practice in interviewing witnesses and suspects, and specifically in cases where there is an interpreted interview. Changes to Greater Manchester Police's (GMP) taking of non-native English speaker witness statements represents a significant, concrete example.

Submitting Institution

Aston University

Unit of Assessment

Modern Languages and Linguistics

Summary Impact Type

Legal

Research Subject Area(s)

Psychology and Cognitive Sciences: Psychology, Cognitive Sciences
Language, Communication and Culture: Linguistics

Enabling high-quality, low power mobile broadband services

Summary of the impact

Femtocells provide short-range (e.g. 10m) wireless coverage which enables a conventional cellular communication system to be accessed indoors. Their widespread and growing use has been aided by the work in UoA11 by the University of Bedfordshire (UoB).

In 2008, while the femtocell concept was still in its infancy, researchers at UoB with expertise in wireless networks recognised that coverage prediction and interference reduction techniques would be essential if the benefits of that concept were to be realised.

Collaboration with two industrial partners (an international organisation and a regional SME) resulted in tools that enable operators to simulate typical femtocell deployment scenarios, such as urban, dense apartments, terraced house and small offices, before femtocells can be reliably deployed by users without affecting the rest of the network (a benefit of the technology). These tools have been deployed by those partners to support their businesses. A widely-cited textbook, written for network engineers, researchers and final year students, has brought knowledge of femtocell operation to a wider audience.

Submitting Institution

University of Bedfordshire

Unit of Assessment

Computer Science and Informatics

Summary Impact Type

Technological

Research Subject Area(s)

Information and Computing Sciences: Computation Theory and Mathematics, Information Systems
Technology: Communications Technologies

Improving the environmental and economic sustainability of upland grazing systems

Summary of the impact

BEAA's large-scale research designing and testing alternative grazing management systems for the uplands has achieved impact on the environment and economy. Environmental policy and its implementation via agri-environment schemes has been directly and indirectly influenced, with the evidence provided by the research vital to the development of grazing prescriptions and related payment structures by government agencies and conservation bodies. The results have also benefitted the upland farming community by identifying opportunities for improved productivity and hence economic viability; through e.g. more efficient use of pasture resources leading to higher growth rates for forage-based systems and reduced reliance on purchased feed and fertiliser.

Submitting Institutions

Aberystwyth University,Bangor University

Unit of Assessment

Agriculture, Veterinary and Food Science

Summary Impact Type

Environmental

Research Subject Area(s)

Environmental Sciences: Environmental Science and Management
Agricultural and Veterinary Sciences: Agriculture, Land and Farm Management, Animal Production

Improvements to the training and professional development of Police in investigative interviewing

Summary of the impact

The University of Portsmouth research into effective use of the Cognitive Interview (CI) by police forces in the UK and overseas has led to recommendations for changes to training of police officers in this field throughout their careers being adopted in several countries across the world. The work, led by Dr Becky Milne, has also been used to inform the decision making processes of a variety of national policy reviews and professional bodies. Research has improved the standard of interviewing, particularly for sensitive investigations such as rape and child abuse.

Submitting Institution

University of Portsmouth

Unit of Assessment

Social Work and Social Policy

Summary Impact Type

Legal

Research Subject Area(s)

Studies In Human Society: Criminology
Psychology and Cognitive Sciences: Psychology

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