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80% of all government policies are delivered through large-scale projects and programmes. In the private and the public sector alike they are key to innovation, change, and growth. However, they often go wrong. The research has impacted on the performance of a number of projects by changing the way projects are planned, managed, and assured. The impact is the result of the research programme of the BT Centre for Major Programme Management (BTC), a research centre of the Saïd Business School. The research has had an impact on a wide range of management and policy issues in the UK and internationally. This case study highlights three examples. The first is impact on the UK government's assessment of projects through work with the National Audit Office (NAO). The second is innovation of professional services at McKinsey & Company. The third is impact on the largest infrastructure investment in the developed world - the California High Speed Rail project.
The findings of an innovative ethnographic study of Health Care Assistants (HCAs) who care for dementia patients were used to create a stage play, Inside out of Mind,which was performed to audiences of HCAs, NHS managers and the general public.
The performances raised awareness with NHS managers and healthcare policy makers, of the role and importance of HCAs; their working environment, the skills they need and the difficulties they encounter. It enabled HCAs to reflect upon their practice and to identify specific areas upon which they would focus to improve care.
The University of Aberdeen's Business School has built a strong programme of research focussing on managing strategic change, particularly in the healthcare sector. Using a conceptual framework which explores the complex interplay between organisational context, content and process, the University has completed a number of studies looking into patient safety, quality and service redesign, four of which are described here. Because the work routinely involves health care stakeholders across the research pipeline, from articulation of the research problem, through to recommendations and the delivery of solutions, impact is wide-ranging, including changes in staff behaviours, improvements to safety, and significant financial savings.
University of Glasgow research on service design, delivery, and performance in healthcare settings shaped strategies for integrating health and social care organisations in the, then newly formed, East Glasgow Community Health Care Partnership resulting in changes to the organisational development and partnership working practices. Additionally, the research contributed to intelligence and improved practices for ensuring patient safety in Lancaster Royal Infirmary. Through a series of workshops, targeted research communication and collaborative working on strategic planning, the research on service delivery and resilience in healthcare settings contributed to, and shaped developments of, Emergency Guidance and Business Continuity Planning prepared by NHS Scotland, the Scottish Government and NHS 24.
Research carried out by the Open University Business School (OUBS) has identified how clinical involvement in the leadership and governance of health services should be undertaken in practice. The sustained stream of research has had an impact on healthcare services at a national level, contributing to the work of an influential think-tank, influencing a Government task force and contributing to the guidance provided by the national NHS Leadership Academy. The latter has led to the collaborative development of a major continuing professional development (CPD) solution with a key management consultancy group. The research has also significantly impacted on management and governance of local healthcare trusts and has contributed to guidance by the healthcare regulator.
Around the world policy initiatives have aimed to increase the engagement of clinicians in the management of health services and research has shown that this contributes to improved patient healthcare. Research led by Professor Ian Kirkpatrick at Leeds University Business School (LUBS) has identified obstacles to this engagement and proposed ways to overcome them. The findings have been distilled into training and educational material which has been delivered to National Health Service (NHS) staff and guidance which has been used by NHS organisations to improve practice. Collectively, this work has contributed to improved and more efficient patient healthcare in several NHS trusts.
McNay's work is at the boundaries between HEIs and their environment: policy analysis, particularly of Access and, here, Research Quality Assessment, and the impact on internal strategies; and organisational analysis and the way internal cultures and processes are conditioned by external influences. His conceptual model of cultures is used by professionals worldwide to evaluate and improve leadership and management and introduce change. RAE impact analysis has influenced policy (eg on the teaching /research nexus) in the UK and elsewhere) and staff behaviour. It was a factor leading to adjustment of later exercises towards profiling, consistency of criteria and impact
The impact of the Hull University Business School`s (HUBS) research on ESV emerged out of a project with Yorkshire Bank and Irwin Mitchell Solicitors (August 2010-July 2011) and a separate project with the Co-operative Group and the Federation of City Farms and Community Gardens (FCFCG) (February 2012 - January 2013). These led to wider impacts on:
1) Corporate ESV policies of the case study companies.
2) Hull and East Yorkshire Community Foundation (HEYCF) approaches to ESV and engagement with business.
3) Securing new funding from the ESRC Knowledge Exchange Opportunities Grants Scheme in partnership with HEYCF.
Research undertaken since 1999 by Professor Paul Latreille at Swansea University has examined workplace conflict and its resolution. Much of this research has been externally funded by the ESRC, government and other bodies, and published as reports and papers in internationally recognised academic journals. The research has delivered a range of impacts, including shaping policymaker and practitioner debate and providing confirmation of, and challenges to, policy and practice. Impact is evidenced, inter alia, by references to the research in government consultation documents and responses to such documents, Parliamentary debate and practitioner materials.
The research findings improved the comparative evidence base used by policy makers, providers and advocacy organisations when designing and delivering contracted out welfare to work programmes in the UK, including the development of service user safeguards implemented through the Department of Work and Pensions `Commissioning Strategy' and Work Programme (which will cater for over 3 million unemployed participants between 2011 and 2016). The research findings have also had a wider impact in informing policy makers, providers and user groups in other countries that have introduced or are introducing such contracting systems.