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Research conducted in 2006-13 on the role of third sector organisations (TSOs) in delivering public services in Scotland has shaped public policy, improved the management/impact of TSOs in delivering public services, and influenced public opinion on the role of TSOs. This has been achieved through research for the Scottish Government and the ESRC, input into the Christie Commission on public services reform, and by affecting the management of TSOs in Scotland through training events and through Osborne's role as Vice-Chair of the Scottish Council for Voluntary Organisations (SCVO). It has also had an international impact, including in Denmark and Australia.
One strand of Griffiths' academic work has looked at public service reform. This research has influenced a variety of think tank publications examining reform strategies in health, education and social care. In particular, it has shaped debates on citizenship, choice in public services, the `coproduction' of services between citizen and state, and greater professional autonomy. Both the New Labour Government and the Coalition have moved policy in this direction. Griffiths' contributions have been significant enough to be discussed by Cabinet Ministers and senior opposition politicians, special advisers, trade union groups and in local government. His latest edited book in this area is currently the subject of an ongoing series of debates between academics and policymakers, including government ministers, hosted by the Royal Society and Arts and sponsored by the ESRC.
Because corruption involves illegal activities of public officials, data about the scale and objects of bribery is not readily available. Without such evidence, policymakers are handicapped in identifying points for effective intervention. Rose's survey research on post-Communist countries developed innovative measures to monitor the payment of bribes by citizens for public services. Transparency International (TI) is the world's leading non-governmental organisation campaigning against corruption, and it has incorporated the survey methodology in its key research tool, the Global Corruption Barometer (GCB). From 2008 to 2013 Transparency International has conducted three major rounds of Global Corruption Barometer surveys that interviewed upwards of 450,000 people in more than 110 countries on every continent. Results have been disseminated worldwide through the 90 national chapters of Transparency International. Rose's expertise in sampling has also been used to improve value-for-money expenditure on GCB surveys in the many developing countries it covers.
Lack of access to water and sanitation services (WSS) is a long-term material deficit in Latin American democracies, worsened since the 1980s by privatization and commodification policies. Research at Newcastle since 2005 has played a major role in supporting policy change to defend and enhance public services by providing evidence-based grounds for policy interventions and informed citizen participation. It has:
Public administration in Northern Ireland evolved in piecemeal fashion after the prorogation of its Parliament (Stormont) in 1972. The Good Friday Agreement of 1998 and restoration of devolved government created a momentum for radical public sector reform. In 2002 the Government-appointed Review of Public Administration was launched to examine governance arrangements and to propose reform options. Carmichael and Knox researched the origins and knowledge base of the Review and its likely impact on services. This research resulted in significant impacts, changing proposals for reform in respect of the civil service, local government, central-local relations, community planning, and non-departmental public bodies.
Professor Patrick Dunleavy, as Director of the LSE Public Policy Group (PPG), has led a research programme on digital era governance. The results of this programme, through published research, evidence to Parliament and direct consulting to government agencies (including the National Audit Office), have had a significant impact on the UK government's approach to the delivery of government services online. Specifically, the research has allowed the government to develop policies that have facilitated speedier and more effective digital changes, and increased the breadth and quality of public service delivery online.
Andrea Phillips has worked with numerous institutions in the public realm to address questions about the commissioning of public art. This commenced with an AHRC-funded research project, Curating Architecture (2007-08), and in 2009 upon the invitation of a Dutch public art foundation [SKOR] she co-founded a research project called Actors, Agents and Attendants (AAA). This comprised public dialogues, expert meetings, and publications that brought together the expertise of commissioners, politicians, curators and directors to investigate the role of art in the shaping of public, social life. The project coincided with major changes to the Dutch arts funding system, and its activities and outcomes were widely disseminated and influential in this context. Thus for example SKOR has changed its shape since 2012, its new approach having been significantly influenced by the outcomes of Phillips' collaborative research. Her expertise in this area also led to her co-curating the public programme of the 2013 Istanbul Biennal on the highly topical issue of citizen's rights to, and use of, the public sphere. The Biennial was attended by over 350,000 people including local and national politicians, commissioners, philanthropists, collectors, artists and curators, many of whom took part in the public events.
This case study refers to the development of strategic public affairs management and associated research on political risk and the regional economy at the University of Chester. It demonstrates both impact on business strategy at international levels and influence on government policy. The Bank of America (MBNA) case is evidenced as an example of effective public affairs research. The business is the largest service based centre in the region, accounting for 3% of Cheshire's GDP (2011). The research has informed both strategy and policy for business and government resulting in the retention of a major international business in the North West.
This case study reports on two projects in the field of public service interpreting and translation:
1) Supporting third sector organisations in providing assistance to non-UK nationals through a volunteer trainee community interpreter engagement project, developed in partnership with voluntary and community sector service providers.
2) Improving understanding of the ethical issues confronted in interpreting practice in welfare service delivery settings, through research on professional inter-cultures, obtained between service providers and interpreters in welfare service delivery.
This research addresses the long-recognised need for the development of collaborative research to develop shared understandings across professional groupings in local authorities. It has had major impact on policy and decision making at strategic and operational levels on the development and management of inter-professional partnerships in local authorities and public service agencies in the North West of England. It has also enabled substantial financial savings by improving decision making through developing inter-professional management strategies, and led to the growth of an international network of scholars through a Special Interest Group of the American Educational Research Association (AERA) and the development of two research scholarships in conjunction with Cheshire Fire and Rescue Service and two Academy Schools in Cheshire and Merseyside.