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This case study focuses upon research surrounding knowledge management (KM) practice and implementation (organisational change). The case study utilises research and impact from the Systems Thinking and Organisational Change Research Group (SYTOC), which existed in Derby Business School between 2007 and 2012.
Impact included enhanced business process and practice for many organisations through the significant dissemination of the research. The core group of SYTOC includes Longbottom, Dexter, Marshall and Seddon, visiting professor and a leading authority on change in the public sector.
Development and validation of a novel supply chain model at Surrey has improved performance for fast growing companies.
Validated with an international food manufacturer, it has been applied in a different sector with similarly promising results. Plans are in place to roll out to other companies seeking fast growth. Impact:
These benefits allowed the companies to structure growing customer bases and expand new markets.
Multi-disciplinary research in strategic management and marketing at Northumbria University's Newcastle Business School has helped Renown Engineering Group (RE) to reposition itself from a "product manufacturer" to a "knowledge based high margin service provider". The direct impact of the university/RE partnership is a significant £4 million increase in sales; a 30% increase in sales margins and a significant increase in profits. Applying insights from the same body of research the Business School has also assisted NE-based companies TASS and Modrec (through different KTPs) to implement successful business and brand development as well as product and market diversification strategies and helped Sunderland City Council (SCC) develop their branding tools and values.
This case study concerns the economic, commercial and organisational benefits gained from the application of original research undertaken between 1999 and 2013 by the Operations & Supply Chain group at the University of Liverpool Management School. The research has provided significant new thinking concerning the design of agile organisations and supply chains through the creation of frameworks and tools for the development of SME-focused, resilient business strategies. Since 2008, the application of the research has supported a priority component of the Future North West regional productivity strategy for the North West of England through the implementation of a wide range of economy-driving and productivity-enhancing industrial applications. These applications have: boosted the region's economy and the prosperity of its citizens; facilitated the growth of the region's manufacturing SMEs; supported the participation of SMEs in global networks; equipped SME owner-managers with the knowledge and skills to facilitate business growth; improved the professional behaviour and cognitive characteristics of employees, and led directly to 117 jobs and several businesses safeguarded, and 31 new jobs created.
This case study refers to the work in supporting SMEs' e-business adoption undertaken by staff in the Business and Information Systems Research Centre (BISC) led by Professor Duan. Our research was supported by a number of EU funded projects, including VEGNET (knowledge transfer in e-supply chains), TRIMAR (e-marketing for SMEs), TRICTSME (e-commerce in SMEs), LFEC (Languages for e-commerce), Webstep (Business website design for SMEs), amongst others. SMEs are the principal beneficiaries of all these projects, with our research impacts on SMEs including:
Professor David Zhang's research into agility strategies and the analysis and optimisation of complex supply chain networks in the manufacturing sector has led to significant economic impact. Reductions have been made in inventory and cost of goods sold, amounting to an estimated £80M per annum for CIFUNSA, one of the world's largest engine block and head manufacturers. The entire senior management team has been trained in agility strategies and techniques at China's largest non-ferrous metals research and industry complex GRINM, leading to major corporate-level restructuring and growth. The senior management of solder-specialist COMPO has also been trained based on Zhang's research to help the company quadruple turnover in four years and become global market leader. Finally, these same strategy and analysis techniques have generated cost savings and performance improvements worth an estimated £375k for UK engineering solutions company J+S Ltd (http://www.jands.co.uk).
In order to address the issue of why so many small and medium enterprises (SMEs) find it difficult to put the principles of Lean production into practice, research at Newcastle developed a `bite-size' methodology suited to their requirements. The research has had impact in three areas: on the practice of 25 SMEs involved in an international project in the North Sea Region of Europe; on the performance of these companies on such measures as cost and productivity; and, in the form of six new Innovative Productivity Centres, on the regional infrastructural support for SMEs.
This case study demonstrates how the application of GRBOM has been used to deliver a national e-student system. Key impacts include:
Research by Professor Richard Thorpe from 2003 to 2010 at Leeds University Business School (LUBS) on management learning and leadership in small and medium-sized enterprises (SMEs) has impacted three groups: (i) business education providers (universities, colleges and training organisations), who have used the research to improve the training and education they provide for SMEs; (ii) SME owner-mangers, who have been exposed to the research when attending business programmes, which has enabled them to build on their entrepreneurial behaviour and improve their strategic planning; (iii) government, regional and sector policymakers, who have used the research in policies designed to generate growth in SMEs.
Building on research in integrated information systems and their impact on organisational culture, Newcastle Business School (NBS), via a two-year Knowledge Transfer Partnership (KTP 8193), assisted Inpipe Products (IPP) to increase its operational efficiency and turnover. IPP is a world leading company in the design, manufacture, supply and rental of pipeline maintenance equipment for the global oil and gas industry. The KTP explored and developed the cultural environment for successful implementation of an integrated information system. The result for the company is improved operational efficiency, with the processing time for products from sales to engineered drawings reduced from five hours to 15 minutes, a reduction in late deliveries due to better information on product specification and a 14% reduction in rejected products. Product sales turnover has increased from £5.5 million to £6 million per year.