Log in
Expertise in mobile and location-aware web applications has underpinned the development of a revolutionary new security alarm system. Collaboration with an SME created, for the first time, a system to alert customers in real-time, via sensor-triggered cameras and phones. The impact of this collaboration has been to transform a UK company from a distributor of hardware to a leading innovator in security. More than £1 million of the company's £1.9 million turnover for 2012 was directly attributed to sales of the new system, now operating at more than 800 sites, providing improved security and cost savings — for example through preventing metal theft — for commercial, transport, ecclesiastical and construction sites across the UK.
This case study reports the impact on businesses and practitioners of model-driven software architecture research, workflow-based application development, and intelligent computing through a series of connected JISC, Knowledge Connect projects, and, especially, Knowledge Transfer Partnerships.
Key impacts for software companies, related to their software development processes and products, include the adoption of the model-driven architecture approach, showing:
Integration of intelligent computing in the form of data mining and decision support in software processes and products.
KCL research played an essential role in the development of data provenance standards published by the World Wide Web Consortium (W3C) standards body for web technologies, which is responsible for HTTP, HTML, etc. The provenance of data concerns records of the processes by which data was produced, by whom, from what other data, and similar metadata. The standards directly impact on practitioners and professional services through adoption by commercial, governmental and other bodies, such as Oracle, IBM, and Nasa, in handling computational records of the provenance of data.
The primary impact is AmbieSense Ltd., a start-up that has had up to 8 employees/consultants. The Company pioneered ambient, context-aware mobile applications and has been able to maintain its technological edge throughout. Secondary impact is through products developed and used by companies including Lonely Planet, Oslo Airport. AmbieSense Ltd. products and services have wide reach and social impact: Tourist trails; outdoor museums; educational historic trails. Customers include public sector: Aberdeen City Council. Benefits are a quality content experience delivered in a context-sensitive manner (social/economic). The significance is: information-rich touristic physical space; an enriching educational experience, connecting pupils with environments. Other technologies have also been built on the AmbieSense platform and patents have cited the underpinning work, demonstrating impact on professional services.
Research in ERPE (1994-date) to measure customer reaction and attitude to communication interfaces in consumer services has widely influenced the design of customer services at Bank of Scotland, Halifax and Lloyds TSB (now Lloyds Group). The ERPE metric and the use methodology it relies on have been adopted by enterprises in several service industry sectors — telephony, retail, travel and financial services. Since 2008 the use and impact has been predominantly in the financial services sector and is encountered on a daily basis by the millions of retail and commercial banking customers who use internet banking, mobile phone banking and telephone banking services that have been created based on the ERPE metric.
ERPE has had intimate collaborations with Lloyds Banking Group, who have now adopted our refined usability metric into their business on a significant scale. Since 2008 their business benefits have been five times their £7.1 M investment in the ERPE research programme.
A quiet technology revolution in the UK has been changing the way that police officers on the beat and hospital nurses access and record information, using handheld electronic notebooks that bring large time and cost savings. This revolution began as a University of Glasgow research programme and led to the creation of a successful spin-out company, Kelvin Connect. Acquired in 2011 by the UK's largest provider of communications for emergency services, Kelvin Connect has grown to 30 staff. Its Pronto systems are now in use by 10% of UK police forces and nursing staff in several UK hospitals.
Primary research by Professor Stewart Thompson of Oxford Brookes University identified the importance to enable field-based ecology and environmental researchers to collect and gather data in real-time. Research and development initiated by the group led to a suite of software `apps' marketed by WildKnowledge, a spin-out company from Oxford Brookes University. The apps are adapted by the user to meet their specific research requirements for use on mobile technologies (smartphones and tablets) in a wide-ranging variety of contexts. WildKnowledge has subsequently developed bespoke apps for a broad range of users, from charitable/NGOs to commercial businesses. This has included applications in environment and conservation, museums and heritage, clinical diagnostics and games-based learning environments, the majority of which taking advantage of the unique opportunity to build their own real-time mobile data capture and management system.
The research in this case study has pioneered knowledge management technology. It has had major impact on drug discovery and translational medicine and is widely adopted in the pharmaceutical and healthcare industries. The impacts are:
Digital Television for All (DTV4All), led by Brunel Wireless Network Group, has raised awareness of the need for standardised access services for TV viewers who require or use subtitles or any other audio-visual aids while watching digital TV programmes. They showed the European Parliament how a TV programme (without a sign language translator) could be delivered via internet with an option to use a sign language translator for those who require the service. They also presented at the International Telecommunications Union (ITU) and European Broadcasting Union (EBU) Joint Workshop on Accessibility, which led ITU, a specialised agency of the United Nations for digital technologies, to set up a Focus Group on Audiovisual Media Accessibility and to commission the report `Making Television Accessible' (2011).
Since January 2011, the regional public broadcaster (radio/television) of Berlin and Brandenburg in Germany, Rundfunk Berlin-Brandenburg (RBB), has broadcast the digital TV subtitle setting recommended by DTV4All on Channel 1. Through additional investment, RBB has further enhanced the subtitling service and users can now optimise the sizes of the subtitle font or the sign language translator.
The worldwide population of mobile TV subscribers had almost quadrupled from 75 million in 2008 to 271 million in 2011, and it is expected to reach 792.5 million by 2014 according to RNCOS report (an industry and consultancy firm) on Global Mobile TV Forecast to 2013. The recent roll-out of 4G in the UK strongly features its capacity to deliver real-time TV programmes and videos with high-definition image quality on their mobile devices. Brunel Wireless Networks and Communications Centre developed a global schema, DVB-CBMS (Digital Video Broadcast - Convergence of Broadcast and Mobile Service), subsequently adapted as OMA-BCAST (Open Mobile Alliance - Broadcasting Services Enabler Suite), which enables users to access mainstream TV channels at real time through various networks such as DVB-H in Europe, DVB-SH (satellite) in the USA and DVB-NGH in China.
OMA-BCAST has been successfully used in South Africa, Nigeria and Ghana since 2010: a digital satellite TV service provider, DStv Mobile, delivers mobile TV programmes to its 6.7 million subscribers in Africa. In Europe, 3 Italia offered DVB-H customers free access to six TV channels in 2008; 3 Austria had 90,000 subscribers to its DVB-H mobile TV service between 2008 and 2009. Major mobile phone manufacturers such as Nokia, Samsung and LG have launched special mobile TV editions (e.g. Nokia 5330, Samsung, Philips, Garmin, LG, Motorola, Sagem, ZTE, etc) using DVB-H technology and the convergence system.