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Research conducted in 2006-13 on the role of third sector organisations (TSOs) in delivering public services in Scotland has shaped public policy, improved the management/impact of TSOs in delivering public services, and influenced public opinion on the role of TSOs. This has been achieved through research for the Scottish Government and the ESRC, input into the Christie Commission on public services reform, and by affecting the management of TSOs in Scotland through training events and through Osborne's role as Vice-Chair of the Scottish Council for Voluntary Organisations (SCVO). It has also had an international impact, including in Denmark and Australia.
One strand of Griffiths' academic work has looked at public service reform. This research has influenced a variety of think tank publications examining reform strategies in health, education and social care. In particular, it has shaped debates on citizenship, choice in public services, the `coproduction' of services between citizen and state, and greater professional autonomy. Both the New Labour Government and the Coalition have moved policy in this direction. Griffiths' contributions have been significant enough to be discussed by Cabinet Ministers and senior opposition politicians, special advisers, trade union groups and in local government. His latest edited book in this area is currently the subject of an ongoing series of debates between academics and policymakers, including government ministers, hosted by the Royal Society and Arts and sponsored by the ESRC.
Lack of access to water and sanitation services (WSS) is a long-term material deficit in Latin American democracies, worsened since the 1980s by privatization and commodification policies. Research at Newcastle since 2005 has played a major role in supporting policy change to defend and enhance public services by providing evidence-based grounds for policy interventions and informed citizen participation. It has:
Bovaird's cross-national research has demonstrated that the co-production of public services is a feasible and effective alternative to traditional, professionally-dominated approaches to service delivery. His close engagement with government at all levels in the UK, as well as the EU, has enabled Bovaird to place co-production firmly on the policy agenda and assist organisations to implement new practices. His research shows policy makers that co-production has the potential to address the problem of managing increasing demand for public services in a context of austerity. It has inspired dialogue amongst policy-makers and practitioners internationally, shaped their awareness of co-production's contribution to public service quality and efficiency, influenced government policy, and changed practice in a variety of local public service agencies.
Public administration in Northern Ireland evolved in piecemeal fashion after the prorogation of its Parliament (Stormont) in 1972. The Good Friday Agreement of 1998 and restoration of devolved government created a momentum for radical public sector reform. In 2002 the Government-appointed Review of Public Administration was launched to examine governance arrangements and to propose reform options. Carmichael and Knox researched the origins and knowledge base of the Review and its likely impact on services. This research resulted in significant impacts, changing proposals for reform in respect of the civil service, local government, central-local relations, community planning, and non-departmental public bodies.
This case study grows out of the research and collaboration between Gould and Asha Parivar, a Third Sector organisation in Lucknow, India. Gould's research between 2005 and 2010 (5), resulting in his 2011 monograph on corruption in India (1), led directly to the development of electronic Public Information Centres since 2010, which allow economically deprived communities in Uttar Pradesh and Bihar, India to access information on government projects in a systematic and widespread manner. Centres/booths are run in six locations in two Indian states and assist in the filing of Right to Information (RTI) applications. Around 1,000 applications have been filed so far.
This case study refers to the development of strategic public affairs management and associated research on political risk and the regional economy at the University of Chester. It demonstrates both impact on business strategy at international levels and influence on government policy. The Bank of America (MBNA) case is evidenced as an example of effective public affairs research. The business is the largest service based centre in the region, accounting for 3% of Cheshire's GDP (2011). The research has informed both strategy and policy for business and government resulting in the retention of a major international business in the North West.
UEL's International Centre for the Study of the Mixed Economy of Childcare (ICMEC) researches service costs and equity risks associated with the marketisation and privatisation of early childhood education and care (ECEC). Its interdisciplinary research, which is frequently cited in national and international policy documents, has contributed to policy debate within the European Union, Organisation for Economic Co-operation and Development, United Nations Educational, Scientific and Cultural Organisation and other supra-national bodies, and informed the UK Government's development of ECEC and child poverty policies.
Professor Patrick Dunleavy, as Director of the LSE Public Policy Group (PPG), has led a research programme on digital era governance. The results of this programme, through published research, evidence to Parliament and direct consulting to government agencies (including the National Audit Office), have had a significant impact on the UK government's approach to the delivery of government services online. Specifically, the research has allowed the government to develop policies that have facilitated speedier and more effective digital changes, and increased the breadth and quality of public service delivery online.
Corruption research in the University of Surrey, has focused on analysing the gaps in anti-corruption strategies and suggestions for improvements have impacted in two ways:
(1) a contribution to discussions at the policy-making level of international organisations (the OECD and the UN) resulting in recommendations for changes, and
(2) the transfer of the experience and expertise gained in survey methodology adopted in the Surrey `Corruption in International Business' project to the questionnaire design and content of three projects — Bribery in the UK, National Integrity Survey and Integrity in the Defence Sector — conducted by the UK chapter of Transparency International (TI), the globally influential anti-corruption policy-influencing Civil Society Organisation.
Since surveys play a central role in informing and driving policy making to combat corruption, they need to be founded on a robust methodology.