Summary of the impact

A series of cross-sectoral workshops brought together for the first time professional mediators and translators with academics to share knowledge and experience of the cultural aspects of mediation. The workshops addressed the question of how better outcomes might be brought about through a deeper understanding of the significance of cultural differences in the mediation process. The knowledge shared in the workshops materially changed practice in three global mediation organisations. In doing so it has begun to bring about a transformation in relation to translation and the cultural challenges in the process of conflict resolution across borders.

Summary of the impact

International collaborations are now core features of higher education and international business, yet their intercultural aspects are frequently overlooked. The roll-out of global initiatives is less easily matched by the development of "global people" — people who can function effectively in culturally diverse contexts. In order to address this challenge, Spencer-Oatey and colleagues have been researching the nature of this competence and applying their insights to the development of training resources. These resources have been accessed by large numbers of professionals and practitioners throughout the world, helping them grow in intercultural understanding, adapt their behaviour, and apply their insights to training others.

Summary of the impact

Research by Martin & Griffiths has had an impact on public and professional understanding of donor-recipient relationships and neo-colonial power structures in global education partnerships and has fostered understanding of global partnerships and study visits as sites for intercultural, transformative learning. Specifically, it has had impact by:

• the use of research findings by professional bodies to inform best practice in global learning;
• stimulating practitioner debate about global partnerships;
• developing resources to enhance professional practice in the teaching of geographical and intercultural education.

Summary of the impact

Holliday's research is at the core of paradigm change in intercultural communication. For this reason it has provided a conceptual underpinning for the design and writing of the new syllabus for English language teacher education proposed by the Chinese National Institute of Education Sciences. Holliday was invited to use his research to write the part of this syllabus which describes teacher knowledge and methodology necessary for recognising the cultural contribution of school students in learning English.

This research has also increased the intercultural awareness of English language educators in Asia and Central America through a range of seminars, workshops and internet material, and has produced a textbook which has carried this awareness to university students in the humanities and social sciences in a range of countries.

Summary of the impact

Both the introduction of legislation in England and Wales and the mandatory recording of interviews with criminal suspects has led to an increased examination and understanding of what happens in such interviews. Such studies have led to a prescribed framework, which following its implementation, has led to further study concerning its efficacy in gathering a reliable account. This case study, demonstrates how (through dissemination of the research and through working with practitioners) particular research findings concerning approaches to the investigative interviewing of suspects have influenced the practices of those users of the research both in this country and overseas.

Summary of the impact

Research carried out at the Centre for Forensic Linguistics (CFL) at Aston has achieved the following significant impacts:

1. Casework: Reports for forensic investigations, and provision of opinion and evidence for police investigations, criminal trials and civil proceedings, have all contributed to verdicts of guilt or innocence and to judgements in civil and appeal Courts.
2. Policy development and training: Research findings have changed police practice in interviewing witnesses and suspects, and specifically in cases where there is an interpreted interview. Changes to Greater Manchester Police's (GMP) taking of non-native English speaker witness statements represents a significant, concrete example.

Summary of the impact

Rock researches the comprehensibility and effect on readers and hearers of police language. She has deployed this research in a long-term collaboration with South Wales Police (SWP) and their associated agencies, such as trainers and interpreters. Rock has used her research findings to offer tailor-made solutions to a range of specific problems that SWP have identified in their communications with the public. So as to build capacity rather than creating long-term dependency, she places strong emphasis on acquainting the in-house staff sufficiently with her research to enable them to understand the potential options available, and to contribute to developing the best outcomes. Her interventions focus on written and spoken communications with the public relating to complaints, victim care, interviewing and interpreting. Outcomes have been major revisions to texts and permanent modifications to individual and organisational practices.

Summary of the impact

The impact claimed is the international uptake and successful commercialization (as www.carmtraining.org) across public, private and third-sector organizations, of a pioneering method for communication skills training called the `Conversation Analytic Role-play Method' (CARM). CARM's development was funded by the ESRC knowledge-exchange scheme and is based on research conducted at Loughborough University. It has reach and significance in attitude change in training culture: 130+ workshops have taken place at 60+ organizations since 2008. CARM's impact on training practice is evidenced by its accreditation by the College of Mediators for the Continuing Professional Development of mediators. CARM won Loughborough's Social-Enterprise Award (2013).