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In Northern Ireland the display of symbols in public spaces has remained a highly contested and consistent cause of public disorder. The research outlined in this case study is a leading Office of the First Minister and Deputy First Minister Indicator for effective policies on community relations. Impact is evidenced through the research in five ways. It has (i) altered government policies; (ii) enhanced broader democratic participation in local government debates; (iii) increased conflict resolution opportunities as part of local peace-building schemes; (iv) informed United Nations' work on divided societies; and (v) facilitated mediation networks dedicated to changing the nature of public space. It has been carried out according to a government brief for the whole Northern Ireland population, thereby encompassing the maximum scope possible for impact within the legal jurisdiction of the state. The research has been transformative in understanding and tackling the extremely contested issue of how and when flags are used in public spaces in Northern Ireland and it has influenced United Nations' consultations on post-conflict policies.
One strand of Griffiths' academic work has looked at public service reform. This research has influenced a variety of think tank publications examining reform strategies in health, education and social care. In particular, it has shaped debates on citizenship, choice in public services, the `coproduction' of services between citizen and state, and greater professional autonomy. Both the New Labour Government and the Coalition have moved policy in this direction. Griffiths' contributions have been significant enough to be discussed by Cabinet Ministers and senior opposition politicians, special advisers, trade union groups and in local government. His latest edited book in this area is currently the subject of an ongoing series of debates between academics and policymakers, including government ministers, hosted by the Royal Society and Arts and sponsored by the ESRC.
Research conducted in 2006-13 on the role of third sector organisations (TSOs) in delivering public services in Scotland has shaped public policy, improved the management/impact of TSOs in delivering public services, and influenced public opinion on the role of TSOs. This has been achieved through research for the Scottish Government and the ESRC, input into the Christie Commission on public services reform, and by affecting the management of TSOs in Scotland through training events and through Osborne's role as Vice-Chair of the Scottish Council for Voluntary Organisations (SCVO). It has also had an international impact, including in Denmark and Australia.
Because corruption involves illegal activities of public officials, data about the scale and objects of bribery is not readily available. Without such evidence, policymakers are handicapped in identifying points for effective intervention. Rose's survey research on post-Communist countries developed innovative measures to monitor the payment of bribes by citizens for public services. Transparency International (TI) is the world's leading non-governmental organisation campaigning against corruption, and it has incorporated the survey methodology in its key research tool, the Global Corruption Barometer (GCB). From 2008 to 2013 Transparency International has conducted three major rounds of Global Corruption Barometer surveys that interviewed upwards of 450,000 people in more than 110 countries on every continent. Results have been disseminated worldwide through the 90 national chapters of Transparency International. Rose's expertise in sampling has also been used to improve value-for-money expenditure on GCB surveys in the many developing countries it covers.
Bovaird's cross-national research has demonstrated that the co-production of public services is a feasible and effective alternative to traditional, professionally-dominated approaches to service delivery. His close engagement with government at all levels in the UK, as well as the EU, has enabled Bovaird to place co-production firmly on the policy agenda and assist organisations to implement new practices. His research shows policy makers that co-production has the potential to address the problem of managing increasing demand for public services in a context of austerity. It has inspired dialogue amongst policy-makers and practitioners internationally, shaped their awareness of co-production's contribution to public service quality and efficiency, influenced government policy, and changed practice in a variety of local public service agencies.
This case study refers to the body of survey research evidence on public attitudes to community relations, gathered over a period of two decades in Northern Ireland. The thesis on `impact' is that this body of work influenced government policies, public debate and good practice in equality procedures during the period 2008-2013. The survey results have become ubiquitous within debates and reports within/from government, political parties, journalists, lobbyists and NGOs and as a consequence have had significant and wide-ranging effects on Northern Ireland society.
The 2000 Freedom of Information Act was the subject of post-legislative scrutiny by the Ministry of Justice and the Commons Justice Committee in 2011 and 2012. Both the Ministry and the Justice Committee drew heavily on work by Professor Robert Hazell and colleagues in the Constitution Unit at UCL. The Unit developed the conceptual approach to evaluate the impact of FOI, and provided much of the evidence base. The evidence contributed to the decision that, despite pressure from senior political and Whitehall figures, the Act would not be significantly amended.
Professor Patrick Dunleavy, as Director of the LSE Public Policy Group (PPG), has led a research programme on digital era governance. The results of this programme, through published research, evidence to Parliament and direct consulting to government agencies (including the National Audit Office), have had a significant impact on the UK government's approach to the delivery of government services online. Specifically, the research has allowed the government to develop policies that have facilitated speedier and more effective digital changes, and increased the breadth and quality of public service delivery online.
This case study refers to the development of strategic public affairs management and associated research on political risk and the regional economy at the University of Chester. It demonstrates both impact on business strategy at international levels and influence on government policy. The Bank of America (MBNA) case is evidenced as an example of effective public affairs research. The business is the largest service based centre in the region, accounting for 3% of Cheshire's GDP (2011). The research has informed both strategy and policy for business and government resulting in the retention of a major international business in the North West.
Researchers within the University of Cumbria Centre for Regional Economic Development (CRED) have published work on themes relevant to local economic policy across the UK. The research has focused in particular on the ways in which local and regional policymakers can influence growth processes in local economies; both directly through public sector procurement, and indirectly by providing advice and support to small and medium-sized businesses (SMEs). This research has been funded by public sector bodies specifically to inform their strategies, and to provide a basis for local economic policies. The findings have impacted upon the procurement practices of local authorities by drawing attention to the barriers to SME involvement in public contracts. Research on the nuclear supply chain has also influenced the Business Plan of the Cumbria Local Economic Partnership (LEP), and has been used in evidence to the Public Accounts Committee, UK Parliament.