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Improving Social Care Call Centre Operational Effectiveness

Summary of the impact

Targeted Projection Pursuit (TPP) — developed at Northumbria University — is a novel method for interactive exploration of high-dimension data sets without loss of information. The TPP method performs better than current dimension-reduction methods since it finds projections that best approximate a target view enhanced by certain prior knowledge about the data. "Valley Care" provides a Telecare service to over 5,000 customers as part of Northumbria Healthcare NHS Foundation Trust, and delivers a core service for vulnerable and elderly people (receiving an estimated 129,000 calls per annum) that allows them to live independently and remain in their homes longer. The service informs a wider UK ageing community as part of the NHS Foundation Trust.

Applying our research enabled the managers of Valley Care to establish the volume, type and frequency of calls, identify users at high risk, and to inform the manufacturers of the equipment how to update the database software. This enabled Valley Care managers and staff to analyse the information quickly in order to plan efficiently the work of call operators and social care workers. Our study also provided knowledge about usage patterns of the technology and valuably identified clients at high risk of falls. This is the first time that mathematical and statistical analysis of data sets of this type has been done in the UK and Europe.

As a result of applying the TPP method to its Call Centre multivariate data, Valley Care has been able to transform the quality and efficiency of its service, while operating within the same budget.

Submitting Institution

Northumbria University Newcastle

Unit of Assessment

Mathematical Sciences

Summary Impact Type

Technological

Research Subject Area(s)

Mathematical Sciences: Statistics
Information and Computing Sciences: Artificial Intelligence and Image Processing, Information Systems

Leading the open data revolution

Summary of the impact

Open Data has lowered barriers to data access, increased government transparency and delivered significant economic, social and environmental benefits. Southampton research and leadership has led to the UK Public Data Principles, which were enshrined in the UK Government Open Data White Paper, and has led to data.gov.uk, which provides access to 10,000 government datasets. The open datasets are proving means for strong citizen engagement and are delivering economic benefit through the £10 million Open Data Institute. These in turn have placed the UK at the forefront of the global data revolution: the UK experience has informed open data initiatives in the USA, EU and G8.

Submitting Institution

University of Southampton

Unit of Assessment

Computer Science and Informatics

Summary Impact Type

Political

Research Subject Area(s)

Mathematical Sciences: Statistics
Information and Computing Sciences: Information Systems

SpendInsight

Summary of the impact

Bishop and Danicic contributed to the development of novel spend analysis software. Launched in 2011 as a commercial service by KTP industrial partners @UK PLC, SpendInsight has been used by over 380 organisations, including Basingstoke and North Hampshire NHS Foundation Trust, which, alone, cut procurement spend by £300,000 via savings identified using SpendInsight. An analysis produced by SpendInsight for the National Audit Office identified gross inefficiencies in NHS procurement, yielding potential annual overall savings of at least £500 million. The findings of this report were discussed in parliament and changes to NHS purchasing policy were recommended as a result.

Submitting Institution

Goldsmiths' College

Unit of Assessment

Computer Science and Informatics

Summary Impact Type

Economic

Research Subject Area(s)

Information and Computing Sciences: Artificial Intelligence and Image Processing, Data Format, Information Systems

The application of embedded analytics to hyper-scale and distributed data archives

Summary of the impact

The research improves digital data archives by embedding computation into the storage controllers that maintain the integrity of the data within the archive. This opens up a number of possibilities:

  • Data analysis can be automated and incorporated into the archiving process;
  • The approach improves the archiving of all types of digital objects, from television broadcasts to genomes;
  • The approach can be applied to distributed data and to datasets that are too big for traditional approaches.

This has impact on three different classes of beneficiary:

  • Providers of national data infrastructure in the UK and US, who are incorporating Cheshire 3 into national data repositories;
  • Data Users, such as Astra Zeneca, RAI, Sanger Institute, who are using Cheshire 3 to extract valuable information from their data;
  • Equipment vendors, such as NetApp, Xerox and Bellerophon Mobile, who are developing commercial systems that will use Cheshire 3.

Submitting Institution

University of Liverpool

Unit of Assessment

Communication, Cultural and Media Studies, Library and Information Management 

Summary Impact Type

Technological

Research Subject Area(s)

Information and Computing Sciences: Artificial Intelligence and Image Processing, Information Systems

Freshwater Information Management and Data Sharing to Meet Environmental Standards

Summary of the impact

The advanced information management research of the Department of Digital Humanities (DDH) has led to a better understanding of pollution processes in inland waterways and lakes. It has also improved the standard of water quality information that is available to government and regulatory authorities. The information management framework which DDH has provided supports government-funded activities to improve environmental standards and has helped ensure that the UK Environment Agency is able to comply with the EU's Water Framework Directive, reducing the risk of financial penalties for non-compliance. Moreover, key and accurate evidence about water quality has been made freely available to beneficiaries, including governmental and non-governmental agencies, farmers and land managers, and the general public.

Submitting Institution

King's College London

Unit of Assessment

Communication, Cultural and Media Studies, Library and Information Management 

Summary Impact Type

Environmental

Research Subject Area(s)

Information and Computing Sciences: Information Systems
Economics: Applied Economics

A new product for creating annotated data sets within smart environments

Summary of the impact

[text removed for publication], a developer of high-precision medical devices, have produced a new data annotation tool ([text removed for publication]) based on research in CSRI on data storage formats and activity recognition for applications within smart home environments. Within [text removed for publication] stereo-based cameras record activities in a specified environment (e.g. kitchen) which are then annotated using user-based pre-configured activity labels (e.g. prepare meal, wash dishes). [text removed for publication] is currently used by [text removed for publication] users and has yielded additional sales worth [text removed for publication]. [text removed for publication] have employed [text removed for publication] additional technical development staff to extend [text removed for publication] functionality, and through an MoU [text removed for publication] now supports automated annotation based on CSRI's research on activity recognition.

Submitting Institution

University of Ulster

Unit of Assessment

Computer Science and Informatics

Summary Impact Type

Technological

Research Subject Area(s)

Information and Computing Sciences: Artificial Intelligence and Image Processing, Information Systems

Informatics support for the management and integration of large-scale life sciences data

Summary of the impact

Research carried out at Birkbeck's Department of Computer Science and Information Systems since 2000 has produced techniques for the management and integration of complex, heterogeneous life sciences data not previously possible with large-scale life sciences data repositories. The research has involved members of the department and researchers from the European Bioinformatics Institute (EBI) and University College London (UCL) and has led to the creation of several resources providing information about genes and proteins. These resources include the BioMap data warehouse, which integrated the CATH database — holding a classification of proteins into families according to their structure, the Gene3D database — holding information about protein sequences, and other related information on protein families, structures and the functions of proteins such as enzymes. These resources are heavily utilised by companies worldwide to explore relationships between protein structure and protein function and to aid in drug design.

Submitting Institution

Birkbeck College

Unit of Assessment

Computer Science and Informatics

Summary Impact Type

Technological

Research Subject Area(s)

Information and Computing Sciences: Artificial Intelligence and Image Processing, Computation Theory and Mathematics, Information Systems

Establishing a blueprint for administrative data based longitudinal studies in the UK

Summary of the impact

The Scottish Longitudinal Study (SLS) is a pioneering study, combining census, civil registration, health and education data (administrative data). It has established an approach that allows the legal and ethical use of personal, sensitive information by maintaining anonymity within the data system. This approach has become a model for the national data linkage systems that are now being established across the UK. The SLS has also enabled policy analysts to monitor key characteristics of the Scottish population in particular health inequalities (alerting policy makers to Scotland's poor position within Europe), migration (aiding economic planning) and changing tenure patterns (informing house building decisions). Finally, the study has become fully embedded in Scotland's National Statistical agency, allowing it to produce new informative statistical series.

Submitting Institution

University of St Andrews

Unit of Assessment

Geography, Environmental Studies and Archaeology

Summary Impact Type

Political

Research Subject Area(s)

Mathematical Sciences: Statistics
Medical and Health Sciences: Public Health and Health Services
Economics: Applied Economics

A world first in flight safety: University of Portsmouth academics bring avionic data analysis into the 21st century

Summary of the impact

A Portsmouth team has helped revolutionise how flight data from aircraft flight recorders is being analysed. This has improved the corporate performance of a leading UK company in a globally competitive market by helping it expand its business in the UK and to subsequently compete in the dynamic North American market. Historically, data was manually evaluated on a flight by flight basis. Research by the Portsmouth team means such data can now be analysed automatically by artificial intelligence (AI), saving significant man-hours, and allowing the company to diversify domestically into a related market and to expand internationally. The techniques developed were subsequently applied in a new market, enabling the new corporate partner to realise savings estimated at £100,000 p.a.

Submitting Institution

University of Portsmouth

Unit of Assessment

Business and Management Studies

Summary Impact Type

Technological

Research Subject Area(s)

Information and Computing Sciences: Artificial Intelligence and Image Processing, Information Systems
Commerce, Management, Tourism and Services: Transportation and Freight Services

Estimating local populations with far greater accuracy using administrative data

Summary of the impact

There is growing evidence that official population statistics based on the decennial UK Census are inaccurate at the local authority level, the fundamental administrative unit of the UK. The use of locally-available administrative data sets for counting populations can result in more timely and geographically more flexible data which are more cost-effective to produce than the survey-based Census. Professor Mayhew of City University London has spent the last 13 years conducting research on administrative data and their application to counting populations at local level. This work has focused particularly on linking population estimates to specific applications in health and social care, education and crime. Professor Mayhew developed a methodology that is now used as an alternative to the decennial UK Census by a large number of local councils and health care providers. They have thereby gained access to more accurate, detailed and relevant data which have helped local government officials and communities make better policy decisions and save money. The success of this work has helped to shape thinking on statistics in England, Scotland and Northern Ireland and has contributed to the debate over whether the decennial UK Census should be discontinued.

Submitting Institution

City University, London

Unit of Assessment

Business and Management Studies

Summary Impact Type

Political

Research Subject Area(s)

Medical and Health Sciences: Public Health and Health Services
Economics: Applied Economics

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